Inglês de Gestão para Profissionais e Executivos

BEP 345 – inglês de gestão: Resolução de Conflitos (2)

Avançado, Inglês de negócios, Recursos Humanos, inglês de gestão / Julho 9, 2019

Bem-vindo de volta ao Pod de inglês para negócios para obter a lição de hoje sobre resolving conflict in the workplace.

Conflict happens. There’s no way around it. But not everyone has the same attitude toward conflict. Some people run from it, or refuse to even admit it exists. Other people acknowledge it but simply hope it goes away on its own. And some people are able to approach it with confidence, dealing with it openly and honestly.

The first step in conflict resolution is for the people involved to sit down and try to work it out themselves. But that doesn’t always work, and in many cases it takes a third party to attempt to find solutions. That third party might be a peer, ou colega. But mostly it’s a manager or leader. Na verdade, helping mediate conflict between people is an important function of a manager.

Effective mediation is a tricky business. You need to help people have the open and honest conversations that they might not be able to have on their own. Part of that involves ensuring each person has their turn to speak. One of your aims, claro, is common understanding, so you may need to encourage empathy and confirm understanding at different steps along the way.

As a conflict mediator, your ultimate aim it to find a solution. Fazer isso, you’ll want to have people agree on a common goal. You may also ask them to focus on positive actions, rather than negative ones. Positive actions are more solution-focused.

No diálogo de hoje, we’ll continue hearing about a conflict between Trevor and Andrew, two retail managers in the same company. Trevor has tried talking with Andrew about their personal conflict, but they haven’t been able to reach a clear solution. So their boss Ann has stepped in as a third-party to help resolve the conflict.

Perguntas de escuta

1. What does Ann do when Trevor interrupts Andrew at the start of the dialog?
2. After Andrew explains his side of the story, what does Ann ask Trevor?
3. What is the common goal for the solution Ann proposes?

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BEP 344 – inglês de gestão: Resolução de Conflitos (1)

Avançado, Inglês de negócios, Recursos Humanos, inglês de gestão / Junho 29, 2019

Welcome back to Business English Pod for today’s lesson on how to resolve conflict.

Just say the word “conflict” and people usually get uncomfortable. Most people want to avoid conflict at all costs. But conflict in the workplace is unavoidable. Na verdade, it’s a natural result of people working in groups. And in a healthy organization, conflict can actually be constructive. It can lead to personal and professional growth, as well as new ideas and ways of working.

But those positive results of conflict can only be realized if people are willing to face conflict directly and honestly. If people ignore conflict, or refuse to face it, then bad things can happen. Unresolved conflict leads to toxicity and poisoned relationships or teams. Given enough time, it can destroy a company.

So if you experience conflict with someone at work, what can you do? Bem, the first step involves trying to work things out one-on-one. You need to talk, privately and openly. And when you do, it’s important to focus on the impact of the other person’s behavior and to try to identify the root cause of the problem. Ao mesmo tempo, you should consider the other sides views and ask them about their perceptions, rather than just focusing on yours. Stick to the facts as you try to resist arguing, and always look for possible solutions.

No diálogo de hoje, we’ll hear a retail manager named Trevor try to resolve a conflict he’s having with Andrew, a manager at another store in the same company. Trevor is trying to calmly deal with the situation and find a way to improve their working relationship.

Perguntas de escuta

1. What does Trevor say he felt as a result of Andrew’s behavior?
2. How does Trevor respond when Andrew gives him examples of employees that have changed workplaces?
3. What solution does Trevor propose?

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BEP 336 – Inglês para discutir gestão de mudanças (2)

Inglês de negócios, Vocabulário de inglês para negócios, Colocações em inglês, inglês de gestão / Fevereiro 9, 2019

Bem-vindo de volta ao Pod de inglês para negócios para obter a lição de hoje sobre Colocações em inglês usado para discutir gerenciamento de mudança.

No século 21, o ritmo de mudança é muito rápido. E as empresas precisam lutar para acompanhar, para se adaptar às mudanças no mundo e na economia. Em salas de reuniões em todo o mundo, as pessoas estão debatendo questões de mudança. Como atraímos e retemos a geração Y? Como podemos fazer bom uso da mídia emergente? Como nos tornamos mais eficientes? Como podemos terceirizar? A lista de perguntas continua indefinidamente.

Na lição de hoje, ouviremos uma reunião em uma empresa que experimentou muito crescimento. Mas com o sucesso vêm as dores do crescimento. Eles estão falando sobre reestruturar sua empresa, e tentando descobrir exatamente como fazer isso.

Durante a discussão, you’ll hear many English expressions that we call “collocations.” Uma colocação é uma combinação natural de palavras. Por exemplo, you’ll hear people talking about making a “smooth transition.” We don’t say “soft” transition or “clean” transition. Native English speakers always say “smooth transition” because that’s what they grew up hearing, so now it’s a natural collocation.

Mesmo que você não tenha crescido com o inglês, você pode aprender essas expressões naturais. Através do estudo colocações de inglês para negócios, você vai melhorar seu vocabulário e soar mais fluente. Enquanto você ouve a caixa de diálogo, tente escolher algumas dessas colocações e as discutiremos mais adiante no relatório.

Na caixa de diálogo, vamos ouvir Lauren, Finlandês, e Jake. Eles estão tentando determinar como levar a empresa que fundaram para o próximo nível. Em particular, eles estão falando sobre como envolver os funcionários da empresa em suas discussões sobre a mudança.

Perguntas de escuta

1. De acordo com Finn, o que eles precisam mostrar aos funcionários em vez de apenas dizer a eles?
2. Além de falar com os funcionários, o que Lauren acha que eles precisam avaliar?
3. What does Jake say they will do during the “discussion phase” of the process?

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BEP 335 – Inglês para discutir gestão de mudanças (1)

Inglês de negócios, Vocabulário de inglês para negócios, Colocações em inglês, inglês de gestão / Janeiro 26, 2019

Bem-vindo de volta ao Pod de inglês para negócios para obter a lição de hoje sobre Colocações em inglês for discussing change management.

Mudança é uma constante. Nowhere is this more true than in business. Just look at the list of Fortune 500 companies from 50 anos atrás. You might be surprised by how many of those well-known companies are now gone. So what’s the difference between a company that survives and one that dies? A lot of it is about how they manage change.

Nesta lição, we’ll listen to a meeting featuring three colleagues who are trying to figure out how to restructure their company. Durante a discussão, you’ll hear lots of useful expressions that we call “collocations.” And what is a collocation? Bem, it’s just a group of words that go together naturally. You heard me use the expression “restructure a company.” That’s a collocation. The words go together as one expression.

Native speakers learn collocations naturally. They simply repeat expressions that they’ve heard hundreds of times. If English is your second language, Contudo, it might not come so automatically. Mas, by studying collocations, you can improve your vocabulary and sound more fluent at the same time. Enquanto você ouve a conversa de hoje, tente escolher alguns destes colocações de inglês para negócios e vamos discuti-los mais tarde no debrief.

Na caixa de diálogo, we’ll hear Jake, Finlandês, and Lauren. The company they founded has grown, and now they need to carefully manage the transition to a larger company.

Perguntas de escuta

1. What does Finn think is required to manage change in their company?
2. What does Lauren say is the first step in change management?
3. What does Jake believe is driving change in the company?

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BEP 303 – Viagem de negócios 6: Discutindo Mudança Estratégica

Inglês de negócios, inglês para reuniões, inglês de gestão / abril 8, 2017

Bem-vindo de volta ao Business English Pod for today’s lesson on discussing strategic change.

The world of business and the economy are constantly changing. And businesses need to respond with their own changes, or risk getting left behind. But change can be difficult both for people and for organizations. As a leader of people in a changing organization, you might face resistance. So you need to be able to manage change well. And that often involves effective discussions with others in the company about strategic change.

Claro, change is easier when the general feeling in a company is positive. And that’s why you might need to gauge morale when you’re talking with others. That will help you figure out how to manage the change. But managing change doesn’t mean promising that it will be easy. Em vez de, you should carefully warn others about possible difficulties.

Another thing you should do is to be clear about messaging. Change is a lot easier if everyone has the same idea about what’s happening and why. It’s also a lot easier if you can show the benefits of the changes. And that’s why you should talk about change as an opportunity that can help the company, and its people. If you can successfully show people that change is an opportunity, then you should get a positive response when you ask people whether they’re committed to the changes at hand.

No diálogo de hoje, we’ll hear Cam and David, who work for an American clothing company called Boston Vintage. David is the manager of the company’s Shanghai office. Cam is a production manager who is visiting China to meet with the company’s staff and look at new production facilities. In an earlier conversation, Cam told David that the company has made the strategic decision to focus on Southeast Asia rather than China.

Perguntas de escuta

1. How does Cam gauge morale, or ask about the overall feeling among staff?
2. What is the basic explanation for the change that Cam wants David to communicate?
3. According to Cam, why is this change an opportunity for David?

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