BEP 25 – Viagem: Check-in no aeroporto e solicitação educada

Esta lição foi atualizada. Click here to get the new version.

In this two-part Podcast de inglês para negócios Series, we will be looking at the vocabulary used when traveling by air, and proper and polite forms of making and answering requests.

Neste episódio, our traveler Robert is arriving at the airport to fly from Sydney Australia to Nice, France. But he must first fly to Paris, and then fly from Paris to Nice. Enquanto você escuta, pay attention to the phrases used for polite requests.

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BEP 24 – Teleconferência: Usando a linguagem diplomática

This lesson has been updated with new explanations, examples and practice.The new lessons are available here.

In this Business English Podcast we’re going to listen to a teleconference between the head office management of a US guitar manufacturer and the manager of their new Latin American plant.

Key language structures explained are: diplomatic language and using probing questions. We also introduce some useful English phrases for starting a teleconference meeting, interrupting and clarifying.

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BEP 23 – Telefonando: Lidando com um cliente difícil

A new version of this lesson is available here: BEP 23c – Telephone English: Obtendo ação

Em um recente podcast em inglês para negócios (BEP 22), vimos como lidar com problemas técnicos ao falar ao telefone em inglês. Hoje, vamos falar sobre como lidar com problemas com o chamador, é claro que são muito mais difíceis de manusear! Mas, com a linguagem e frases adequadas, você pode mostrar ao chamador que deseja ajudar, e assegure-lhes que você pode ajudar a resolver o problema.

Também temos o prazer de anunciar que nosso novo feed já está disponível no iTunes. Clique no link abaixo para atualizar sua assinatura:
https://podcasts.apple.com/podcast/business-english-pod-learn/id206603090

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Notícias de negócios 05 – Reuniões virtuais

How do you conduct your meetings? Face-to-face, no telefone, by videoconference or maybe even using VOIP/Skype? Bem, now there is a new way – reuniões virtuais, or meetings where participants are represented by computer generated characters.

Listen to how IBM is using the virtual world of a website called Second Life as the next best thing to in person corporate meetings. After listening to the article, we’ll highlight some of the new vocabulary and provide definitions and further examples.

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BEP 22 – Telefonando: Tratamento de dúvidas e problemas técnicos

A new version of this lesson is available here: BEP 22c – Telefone Inglês: Fazendo perguntas

In this Business English Podcast lesson we continue our series on making telephone calls in English by looking at how to deal with technical problems and clarify information using alternative choice questions. This questioning technique is useful when you need to clarify important information or reach a decision.

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