This is the first in a series of Business English lessons on handling a crisis.
Imagine this: it’s four o’clock in the morning and you’re sound asleep. 電話が鳴る. It’s one of your managers. There’s been a terrible accident! 職業はなんですか? あなたは何を言っていますか?
At some point in your career, you will have to deal with a major crisis. It could be a labor strike or an environmental disaster. And there are minor crises, like missing an important delivery or running out of paper, that can happen every day. These events can certainly do damage, but how much? That depends on how you deal with them.
Good crisis management is the key. Your success and reputation depend on it. そこで今回のレッスンでは, we’ll look at what happens when a crisis breaks, or begins. This is all about “Taking Control in a Crisis.” We’ll cover some useful techniques and language to deal effectively with that early morning phone call about an accident.
We’ll hear Sandy and Mike, who work at a factory in China that has just had an accident. Sandy is the plant manager, while Mike is the lead production engineer. A pipe has burst, releasing gas and injuring two workers. Now Sandy and Mike are calling their boss, Frank Menzies, in the U.S. Let’s listen as Sandy and Mike deliver the bad news and Frank takes control of the crisis.
リスニングの質問
1. Why isn’t Mike on the call at the beginning? 2. What information about the incident does Frank want to know? 3. What does Frank instruct Mike to do at the end?
This podcast is one of the most popular as voted by you, リスナー. And to celebrate our 4th anniversary, we’re giving it another go by updating the examples and explanations. We hope you enjoy it!
When you’re presenting an argument, it’s important to back up what you’re saying. You need to have relevant facts and examples at your fingertips and think ahead to what your opponents might say. It’s also helpful to know how to talk in broad terms and give your argument some contrast. ついに, it’s good to know how to conclude your argument in a clear, concise way.
このレッスンでは, we’ll explore these points in detail. We’ll talk about ways to give powerful examples. We’ll also look at language for making contrasting points and generalizations. そして, we’ll show you how to finish up your argument, either formally or informally.
前回, we met Jack and Dan, who work for an American guitar manufacturer. Jack thinks moving production to Costa Rica would be a good financial move for the company. But Dan isn’t so sure.
リスニングの質問
1. Why are shipping costs increasing? Give one example. 2. Why does Dan think that moving production to Costa Rica would be more expensive? 3. What is happening to the company’s market share?
