إدارة اللغة الإنجليزية للمحترفين والمديرين التنفيذيين

أفضل الممارسات البيئية 345 – اللغة الإنجليزية الإدارية: حل الصراعات (2)

متقدم, اللغة الإنجليزية للأعمال, الموارد البشرية, اللغة الإنجليزية الإدارية / يوليو 9, 2019

مرحبًا بكم مرة أخرى في اللغة الإنجليزية للأعمال لدرس اليوم حول resolving conflict in the workplace.

Conflict happens. There’s no way around it. But not everyone has the same attitude toward conflict. Some people run from it, or refuse to even admit it exists. Other people acknowledge it but simply hope it goes away on its own. And some people are able to approach it with confidence, dealing with it openly and honestly.

The first step in conflict resolution is for the people involved to sit down and try to work it out themselves. But that doesn’t always work, and in many cases it takes a third party to attempt to find solutions. That third party might be a peer, أو زميل. But mostly it’s a manager or leader. في الحقيقة, helping mediate conflict between people is an important function of a manager.

Effective mediation is a tricky business. You need to help people have the open and honest conversations that they might not be able to have on their own. Part of that involves ensuring each person has their turn to speak. One of your aims, بالطبع, is common understanding, so you may need to encourage empathy and confirm understanding at different steps along the way.

As a conflict mediator, your ultimate aim it to find a solution. للقيام بذلك, you’ll want to have people agree on a common goal. You may also ask them to focus on positive actions, rather than negative ones. Positive actions are more solution-focused.

في حوار اليوم, we’ll continue hearing about a conflict between Trevor and Andrew, two retail managers in the same company. Trevor has tried talking with Andrew about their personal conflict, but they haven’t been able to reach a clear solution. So their boss Ann has stepped in as a third-party to help resolve the conflict.

أسئلة الاستماع

1. What does Ann do when Trevor interrupts Andrew at the start of the dialog?
2. After Andrew explains his side of the story, what does Ann ask Trevor?
3. What is the common goal for the solution Ann proposes?

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أفضل الممارسات البيئية 344 – اللغة الإنجليزية الإدارية: حل الصراعات (1)

متقدم, اللغة الإنجليزية للأعمال, الموارد البشرية, اللغة الإنجليزية الإدارية / يونيو 29, 2019

Welcome back to Business English Pod for today’s lesson on how to resolve conflict.

Just say the word “conflict” and people usually get uncomfortable. Most people want to avoid conflict at all costs. But conflict in the workplace is unavoidable. في الحقيقة, it’s a natural result of people working in groups. And in a healthy organization, conflict can actually be constructive. It can lead to personal and professional growth, as well as new ideas and ways of working.

But those positive results of conflict can only be realized if people are willing to face conflict directly and honestly. If people ignore conflict, or refuse to face it, then bad things can happen. Unresolved conflict leads to toxicity and poisoned relationships or teams. Given enough time, it can destroy a company.

So if you experience conflict with someone at work, what can you do? حسنًا, the first step involves trying to work things out one-on-one. You need to talk, privately and openly. And when you do, it’s important to focus on the impact of the other person’s behavior and to try to identify the root cause of the problem. في نفس الوقت, you should consider the other sides views and ask them about their perceptions, rather than just focusing on yours. Stick to the facts as you try to resist arguing, and always look for possible solutions.

في حوار اليوم, we’ll hear a retail manager named Trevor try to resolve a conflict he’s having with Andrew, a manager at another store in the same company. Trevor is trying to calmly deal with the situation and find a way to improve their working relationship.

أسئلة الاستماع

1. What does Trevor say he felt as a result of Andrew’s behavior?
2. How does Trevor respond when Andrew gives him examples of employees that have changed workplaces?
3. What solution does Trevor propose?

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أفضل الممارسات البيئية 336 – اللغة الإنجليزية لمناقشة إدارة التغيير (2)

اللغة الإنجليزية للأعمال, مفردات اللغة الإنجليزية للأعمال, التجميعات الإنجليزية, اللغة الإنجليزية الإدارية / شهر فبراير 9, 2019

مرحبًا بكم مرة أخرى في اللغة الإنجليزية للأعمال لدرس اليوم حول رصف اللغة الإنجليزية تستخدم لمناقشة إدارة التغيير.

في القرن الحادي والعشرين ، تسير وتيرة التغيير بسرعة كبيرة. ويجب على الشركات أن تقاتل من أجل مواكبة ذلك, للتكيف مع التغيرات في كل من العالم والاقتصاد. في غرف الاجتماعات حول العالم, الناس يناقشون قضايا التغيير. كيف نجتذب ونحتفظ بجيل الألفية? كيف نحسن استخدام وسائل الإعلام الناشئة? كيف نصبح أكثر كفاءة? كيف يمكننا الاستعانة بمصادر خارجية? قائمة الأسئلة تطول وتطول.

في درس اليوم, سنستمع إلى اجتماع في شركة شهدت الكثير من النمو. ولكن مع النجاح تأتي آلام النمو. إنهم يتحدثون عن إعادة هيكلة شركتهم, ومحاولة معرفة كيفية القيام بذلك بالضبط.

خلال مناقشتهم, you’ll hear many English expressions that we call “collocations.” التجميع هو مزيج طبيعي من الكلمات. فمثلا, you’ll hear people talking about making a “smooth transition.” We don’t say “soft” transition or “clean” transition. Native English speakers always say “smooth transition” because that’s what they grew up hearing, so now it’s a natural collocation.

Even if you didn’t grow up with English, you can learn these natural expressions. By studying ترابطات اللغة الإنجليزية للأعمال, ستحسن مفرداتك وستبدو أكثر طلاقة. بينما تستمع إلى الحوار, حاول انتقاء بعض هذه التجميعات وسنناقشها لاحقًا في الاستخلاص.

في مربع الحوار, we’ll hear Lauren, Finn, and Jake. They’re trying to determine how to take the company they founded to the next level. بخاصة, they’re talking about how to involve company employees in their discussions about change.

أسئلة الاستماع

1. According to Finn, what do they need to show employees rather than just telling them?
2. Besides talking to employees, what does Lauren think they will need to assess?
3. What does Jake say they will do during the “discussion phase” of the process?

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أفضل الممارسات البيئية 335 – اللغة الإنجليزية لمناقشة إدارة التغيير (1)

اللغة الإنجليزية للأعمال, مفردات اللغة الإنجليزية للأعمال, التجميعات الإنجليزية, اللغة الإنجليزية الإدارية / يناير 26, 2019

مرحبًا بكم مرة أخرى في اللغة الإنجليزية للأعمال لدرس اليوم حول رصف اللغة الإنجليزية for discussing change management.

التغيير ثابت. Nowhere is this more true than in business. Just look at the list of Fortune 500 companies from 50 سنين مضت. You might be surprised by how many of those well-known companies are now gone. So what’s the difference between a company that survives and one that dies? A lot of it is about how they manage change.

في هذا الدرس, we’ll listen to a meeting featuring three colleagues who are trying to figure out how to restructure their company. خلال المناقشة, you’ll hear lots of useful expressions that we call “collocations.” And what is a collocation? حسنًا, it’s just a group of words that go together naturally. You heard me use the expression “restructure a company.” That’s a collocation. The words go together as one expression.

Native speakers learn collocations naturally. They simply repeat expressions that they’ve heard hundreds of times. If English is your second language, ومع ذلك, it might not come so automatically. لكن, by studying collocations, you can improve your vocabulary and sound more fluent at the same time. بينما تستمع إلى محادثة اليوم, حاول انتقاء بعض من هؤلاء ترابطات اللغة الإنجليزية للأعمال وسنناقشها لاحقًا في استخلاص المعلومات.

في مربع الحوار, we’ll hear Jake, Finn, and Lauren. The company they founded has grown, and now they need to carefully manage the transition to a larger company.

أسئلة الاستماع

1. What does Finn think is required to manage change in their company?
2. What does Lauren say is the first step in change management?
3. What does Jake believe is driving change in the company?

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أفضل الممارسات البيئية 303 – رحلة عمل 6: مناقشة التغيير الاستراتيجي

اللغة الإنجليزية للأعمال, اللغة الإنجليزية للاجتماعات, اللغة الإنجليزية الإدارية / أبريل 8, 2017

مرحبًا بك مرة أخرى في اللغة الإنجليزية للأعمال for today’s lesson on discussing strategic change.

The world of business and the economy are constantly changing. And businesses need to respond with their own changes, or risk getting left behind. But change can be difficult both for people and for organizations. As a leader of people in a changing organization, you might face resistance. So you need to be able to manage change well. And that often involves effective discussions with others in the company about strategic change.

بالتاكيد, change is easier when the general feeling in a company is positive. And that’s why you might need to gauge morale when you’re talking with others. That will help you figure out how to manage the change. But managing change doesn’t mean promising that it will be easy. في حين أن, you should carefully warn others about possible difficulties.

Another thing you should do is to be clear about messaging. Change is a lot easier if everyone has the same idea about what’s happening and why. It’s also a lot easier if you can show the benefits of the changes. And that’s why you should talk about change as an opportunity that can help the company, and its people. If you can successfully show people that change is an opportunity, then you should get a positive response when you ask people whether they’re committed to the changes at hand.

في حوار اليوم, we’ll hear Cam and David, who work for an American clothing company called Boston Vintage. David is the manager of the company’s Shanghai office. Cam is a production manager who is visiting China to meet with the company’s staff and look at new production facilities. In an earlier conversation, Cam told David that the company has made the strategic decision to focus on Southeast Asia rather than China.

أسئلة الاستماع

1. How does Cam gauge morale, or ask about the overall feeling among staff?
2. What is the basic explanation for the change that Cam wants David to communicate?
3. According to Cam, why is this change an opportunity for David?

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