A new version of this lesson is available here: أفضل الممارسات البيئية 22 ج – هاتف انجليزي: الاستفسارات

In this Business English Podcast lesson we continue our series on making telephone calls in English by looking at how to deal with technical problems and clarify information using alternative choice questions. This questioning technique is useful when you need to clarify important information or reach a decision.

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A new version of this lesson is available here: أفضل الممارسات البيئية 21 أ – مهارات الهاتف: بدء مكالمة

This is an intermediate level Business English Podcast on making telephone calls in English. Some of the key language phrases we cover in this episode are: تحديد هويتك والمتصل, ذكر الغرض من مكالمتك وترك رسالة.

These telephone calls are about a contract between a large aircraft company and one of its suppliers, also known as a subcontractor. The contracts department from the client is calling to ask about a proposal it is expecting from the supplier for a new contract. الوقت قصير جدًا لتلقي جميع المقترحات, وحتى الآن, لم تتلق شركة الطائرات أي شيء من هذا المورد.

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