Think about the different conversations you had at work yesterday, مع رئيسك في العمل, with colleagues, مع العملاء, and with your direct reports. Think about how those people spoke to you. Guaranteed, you will notice that these different people had different communication styles. One person might have been cheery and chatty while another was brusque and efficient.
الآن, think about how you responded to these people. Was your communication style consistent in all situations? على الاغلب لا. And it shouldn’t be! The best workplace communicators are adaptable. They change their style to suit the situation and the audience. And that adaptability is critical for success.Lesson Resources: Lesson Module | Quiz & Vocab | PDF Transcript