在这个 商务英语技能 360 一课，我们来看看在危机中使用的语言. 在上两课中 (BEP 179 和 BEP 180), 我们听了一个处理严重危机的团队: 工厂发生事故. 您可能已经注意到有些人对他们使用的单词非常谨慎.
危机是一个敏感的情况. 情绪高涨，人们处于边缘. 如果您做错了话或说错话，就有可能发生冲突. 同时, 时钟在滴答作响，您可能没有时间去处理每个人的感受. 由于这些原因, 你在外交和直接之间有很好的平衡.
所以, 什么时候应该外交，什么时候应该直接? 出色地, 您需要评估情况并确定最佳方案. 外交语言可以保护人们的感情. 它还可以避免冲突并建立信任. 这些在危机中都可能非常重要, 当每个人都需要制定计划时. 另一方面, 直接语言可以显示出紧迫感和严肃感, 它可以防止混乱. 这些在冲突中也很重要, 当事情必须迅速发生而误解是不可行的. 记住要当好危机经理, 您需要根据情况调整风格和策略.
Free Resources: PDF Transcript | QuizDownload: Podcast MP3
在本商务英语Pod课程中, 我们将看到在处理危机时制定战略和计划的重要性.
任何危机都是对企业实力的考验. 更加具体, 这是对商界人士的考验. 没有什么比危机更能告诉我们谁能承受压力，谁会崩溃. 您的企业能否顺利度过危机? 您是否拥有具备正确领导技能和决策能力的人员来成功应对危机？? 让我们看看我们的团队如何处理事情.
我们的最后一集是关于在危机中控制. 我们听说桑迪和迈克向他们的老板弗兰克报告了一场工厂事故. 弗兰克很好地处理了危机的早期部分. 他让他的员工冷静下来, 给了他们明确的命令, 并向他们保证.
今天, 我们将看到他们如何制定应对危机的策略. Mike 已被指示致电该公司在新加坡的通讯副总裁. 她的名字叫莫妮卡静, 她会在评估问题和制定未来计划时表现出一些清晰的想法.
听力问题
1. 迈克和谁谈过这件事?
2. 如果情况真的很糟糕，迈克说可能会发生什么?
3. 莫妮卡希望迈克在与其他人联系时做些什么?
Download: Podcast MP3
This is the first in a series of Business English lessons on handling a crisis.
Imagine this: it’s four o’clock in the morning and you’re sound asleep. 电话响了. It’s one of your managers. There’s been a terrible accident! 你是做什么? 你说什么?
At some point in your career, you will have to deal with a major crisis. It could be a labor strike or an environmental disaster. And there are minor crises, like missing an important delivery or running out of paper, that can happen every day. These events can certainly do damage, but how much? That depends on how you deal with them.
Good crisis management is the key. Your success and reputation depend on it. 那么在这节课中, we’ll look at what happens when a crisis breaks, or begins. This is all about “Taking Control in a Crisis.” We’ll cover some useful techniques and language to deal effectively with that early morning phone call about an accident.
We’ll hear Sandy and Mike, who work at a factory in China that has just had an accident. Sandy is the plant manager, while Mike is the lead production engineer. A pipe has burst, releasing gas and injuring two workers. Now Sandy and Mike are calling their boss, Frank Menzies, in the U.S. Let’s listen as Sandy and Mike deliver the bad news and Frank takes control of the crisis.
听力问题
1. Why isn’t Mike on the call at the beginning?
2. What information about the incident does Frank want to know?
3. What does Frank instruct Mike to do at the end?
Download: Podcast MP3
This is the second of a two-part Business English Pod series on presenting an argument.
This podcast is one of the most popular as voted by you, 听众. And to celebrate our 4th anniversary, we’re giving it another go by updating the examples and explanations. We hope you enjoy it!
When you’re presenting an argument, it’s important to back up what you’re saying. You need to have relevant facts and examples at your fingertips and think ahead to what your opponents might say. It’s also helpful to know how to talk in broad terms and give your argument some contrast. 最后, it’s good to know how to conclude your argument in a clear, concise way.
在本课中, we’ll explore these points in detail. We’ll talk about ways to give powerful examples. We’ll also look at language for making contrasting points and generalizations. 和, we’ll show you how to finish up your argument, either formally or informally.
上次, we met Jack and Dan, who work for an American guitar manufacturer. Jack thinks moving production to Costa Rica would be a good financial move for the company. But Dan isn’t so sure.
听力问题
1. Why are shipping costs increasing? Give one example.
2. Why does Dan think that moving production to Costa Rica would be more expensive?
3. What is happening to the company’s market share?
Download: Podcast MP3
这是我们成立 4 周年并庆祝, 我们将带回您投票选出的最受欢迎的播客之一, 听众. 我们更新了示例和解释, 我们希望你会喜欢这个新版本.
当你在争论时, 你试图让别人看到你的观点. 去做这个, 你需要提出你的论点 – 它是支持细节 – 以清晰有序的方式. 否则, 你的听众很难理解你的论点或支持你.
今天, 我们将研究提出初步建议并开始有组织的争论的方法. 然后, 我们将讨论如何排列你的论点, 如何添加新点, 以及如何强调要点，以便它们对您的听众产生更大的影响.
这是我们对话的场景. 吉姆, 和, 和杰克为一家美国吉他制造商工作. 杰克认为该公司应该在哥斯达黎加建一座新工厂，以节省生产成本. 让我们听听他如何组织和支持他的论点.
听力问题
1. 杰克的建议是什么?
2. 据杰克说, 为什么公司亏损?
3. 杰克如何解释人工成本比原材料贵?
Download: Podcast MP3
