Skills 360 – Telephone English Tips (部分 2)

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Communicating effectively on the phone is an essential skill. And whether you’re talking to a client, a colleague, a supplier, your boss, or a bicycle courier, you need to make sure your purpose and the information is clear. 上个星期, we focused on your telephone attitude. 今天, we’ll look at ways you can make sure information is flowing smoothly and that you are guiding the conversation.

讨论题

1. How much planning do you usually do before an important telephone call?
2. What do you usually do when you don’t understand what someone is trying to say on the telephone?
3. What information do you normally include when you leave a message for someone?

Free Resources: Transcript | Quizzes | PDF Transcript

Download: Podcast MP3

8 thoughts on “Skills 360 – Telephone English Tips (部分 2)”

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