Think about the different conversations you had at work yesterday, 和你的老闆, with colleagues, 與客戶, and with your direct reports. Think about how those people spoke to you. Guaranteed, you will notice that these different people had different communication styles. One person might have been cheery and chatty while another was brusque and efficient.
現在, think about how you responded to these people. Was your communication style consistent in all situations? 可能不會. And it shouldn’t be! The best workplace communicators are adaptable. They change their style to suit the situation and the audience. And that adaptability is critical for success.Lesson Resources: Lesson Module | Quiz & Vocab | PDF Transcript