이것은 두 부분으로 된 두 번째입니다. Business English Pod series on performance appraisals. In the first lesson, we covered giving feedback. 이것에서 ESL 팟 캐스트, we will discuss setting goals.
The American poet Carl Sandberg once said, “Nothing happens unless first we dream.” To this we can add the words of time management expert Diana Scharf Hunt: “Goals are dreams with deadlines.”
To reach our dreams, it’s necessary to set goals. Without goals, there is no change, no development, no success. This is just as true for an individual as it is for an organization. 그래서, along with feedback, goal setting is a very important part of the appraisal process. So in this follow-up podcast on job appraisals, we’ll be focusing on strategies and expressions for setting goals during the appraisal interview. Much of the language we’ll be learning in this lesson is also useful in any meeting where we need to discuss and set targets.
Wendy and Derrick, Wendy’s manager, have already discussed her progress and set goals for the areas of customer satisfaction and job training. As the listening continues, they turn to talking about two important productivity measurements.
Pay attention to the language Derrick uses to structure the conversation and to negotiate and agree goals with Wendy.
1) What are the two important productivity measurements that Derrick discusses with Wendy?
2) How does Derrick feel about Wendy making one-off (그건, special) solutions for each customer?
3) What does Derrick advise Wendy to tell a customer who has not booked enough bandwidth?