へようこそ スキル 360for today’s lesson on leading and managing aテレビ会議.
Leading a meeting is rarely easy. You’ve got to manage time, an agenda, そして – most importantly – a diverse group of people. 今, what about if the meeting happens by phone, with each person or small group calling in from a different location? Nobody can see each other, and there may be a variety of distractions that you, as the leader, can’t shut out simply by closing the door. 承知しました, teleconferencing is a marvel of modern technology, but it can be challenging.
This is the first in a series of Business English lessons on handling a crisis.
Imagine this: it’s four o’clock in the morning and you’re sound asleep. 電話が鳴る. It’s one of your managers. There’s been a terrible accident! 職業はなんですか? あなたは何を言っていますか?
At some point in your career, you will have to deal with a major crisis. It could be a labor strike or an environmental disaster. And there are minor crises, like missing an important delivery or running out of paper, that can happen every day. These events can certainly do damage, but how much? That depends on how you deal with them.
Good crisis management is the key. Your success and reputation depend on it. そこで今回のレッスンでは, we’ll look at what happens when a crisis breaks, or begins. This is all about “Taking Control in a Crisis.” We’ll cover some useful techniques and language to deal effectively with that early morning phone call about an accident.
We’ll hear Sandy and Mike, who work at a factory in China that has just had an accident. Sandy is the plant manager, while Mike is the lead production engineer. A pipe has burst, releasing gas and injuring two workers. Now Sandy and Mike are calling their boss, Frank Menzies, in the U.S. Let’s listen as Sandy and Mike deliver the bad news and Frank takes control of the crisis.
リスニングの質問
1. Why isn’t Mike on the call at the beginning? 2. What information about the incident does Frank want to know? 3. What does Frank instruct Mike to do at the end?
電話会議では、さまざまな場所の人々が電話で会議を行うことができます. 便利ながら, 電話会議には、覚えておくべきいくつかの問題があります, 誰が話しているかを追跡するなど. 2人が同時に話したり、話しすぎたりすることがあります. 参加者がお互いを見ることができないため, it’s helpful to use “signposts” or short statements that prepare others for what’s about to be said. 議題のレイアウトや時間の管理などの他の問題も関係します.
