Comunicazione

Lezioni di comunicazione di inglese commerciale per comunicare in inglese per affari e lavoro. Impara come comunicare in inglese in modo professionale.

Abilità comunicative dell'inglese commerciale

Tutte le lezioni di inglese commerciale per comunicare in inglese. Le nostre lezioni sulle abilità comunicative in inglese sono elencate di seguito con le lezioni più recenti per prime.

Competenze 360 – Adapting your Communication Style (2)

Inglese commerciale 360.90 - Adapting your Communication Style (2)

Bentornato al Business English Skills 360 podcast per la lezione di oggi su come adattare il tuo communication stile alle diverse situazioni.

Senza dubbio sei a conoscenza di diversi stili di comunicazione, ma pensi che tutti abbiano un solo stile?? È più probabile che il tuo stile in una bella giornata sembri diverso dal tuo stile in una brutta giornata. Il tuo stile durante una normale riunione dello staff potrebbe essere diverso da una riunione in cui leggerai l'atto di sommossa. Infatti, il tuo stile in una crisi dovrebbe essere diverso dalla tua comunicazione quotidiana.

Chiaramente, situazioni diverse richiedono approcci diversi e tipi di linguaggio diversi. E a sottolineare tutto qui è l’importanza delle relazioni. Se sei un imprenditore solista che lavora con i tuoi soldi e senza personale, bene, è probabile che non stai ascoltando un podcast sugli stili di comunicazione!

Members: Lesson Module | Quiz & Vocab | PDF Transcript

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Competenze 360 – Adapting your Communication Style (1)

Competenze 360 - Adattare il tuo stile di comunicazione inglese al tuo pubblico (1)

Bentornato al Business English Skills 360 podcast per la lezione di oggi su come adattare il tuo communication stile al tuo pubblico.

Pensa alle diverse conversazioni che hai avuto al lavoro ieri, con il tuo capo, con i colleghi, with clients, e con i tuoi subalterni. Pensa a come quelle persone ti hanno parlato. Garantito, noterai che queste diverse persone avevano stili di comunicazione diversi. Una persona avrebbe potuto essere allegra e loquace mentre un'altra era brusca ed efficiente.

Ora, pensa a come hai reagito a queste persone. Il tuo stile di comunicazione era coerente in tutte le situazioni? Probabilmente no. E non dovrebbe esserlo! I migliori comunicatori sul posto di lavoro sono adattabili. Cambiano il loro stile per adattarsi alla situazione e al pubblico. E questa adattabilità è fondamentale per il successo.

Members: Lesson Module | Quiz & Vocab | PDF Transcript

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Competenze 360 – Superiore 10 Business English Skills (2)

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Welcome back to Business English Skills 360 for today’s lesson on the top 10 business English skills.

In our last lesson, I focused on small talk and English conversation skills such as expressing opinions, asking questions, rejecting ideas, and getting action. Ovviamente, conversation is what comes to mind when someone talks about language skills. But a lot of our English communication is not conversation, per se. Your skill set has to include a lot more than expressing opinions, agreeing, disagreeing, and making small talk.

Imagine for a second that you’re delivering a presentazione in inglese or conducting a training session. What kind of skills do you need in those situations? BENE, one thing you need to master is talking about how something happens or how something is done. By that I mean describing a process or giving instructions.

The key skill here is what we call sequencing, or putting your ideas in a logical order and making that order clear to your audience. To do this, you might use simple words like first, second, third, next, and finally. But you might also use expressions like “at this point, meanwhile, and subsequently. Using this kind of language helps you organize your ideas, and you’ll be less likely to lose your audience.

Connecting words aren’t limited to processes and instructions. Adept English speakers will use all sorts of words to connect their ideas and structure a good argument. Think about proposing an idea to your boss. Will you rattle on and hope he picks up the thread of what you’re trying to say? Or will you present a cohesive and persuasive argument using expressions like because of this, therefore, nevertheless, and furthermore?

Now I am not suggesting that you pepper your speech with these kinds of words just to sound intelligent. There’s a time and place for these formal expressions. But the importance of organizing your ideas holds true in any situation. And in more casual circumstances, you can simply rely more on simpler words like and, ma, and so.

Besides presentations or training, another important situation with a special skill set is bargaining, or negotiating in English. And I’m not just talking about high-level talks on corporate partnerships or negotiating a major business deal. Any situation that involves give and take, cooperation, or compromise involves a kind of bargaining.

Maybe you and a colleague are trying to design a website together. Or you and your boss are trying to figure out a work schedule. Or you are trying to get two of your employees to agree on a project budget. These are all situations that demand bargaining skills. You need to acknowledge both sides and propose trade-offs. Often this requires you to make conditional sentences, using words like if, unless, and as long as. And if those statements are hypothetical, you’ll have to make sure you get a handle on important helping verbs like would and could.

I’ve talked a lot today about organizing your ideas, and about situations that require clarity of information. This brings me to another essential skill: summarizing. What happens after you’ve presented a clear and logical argument, or you’ve negotiated a compromise in a meeting? BENE, you need to ensure everyone can latch on to the main ideas. That’s when you summarize.

You might hear a summary introduced with expressions like to sum up, or let’s recap briefly. But the real skill is figuring out what those main ideas or points are and then stating them concisely. You can’t repeat everything that was said verbatim. You need to distill only what is essential and paraphrase ideas appropriately.

Now before I do exactly that with my own ideas for this lesson, I’ve got one more essential but challenging skill for you: speaking clearly. You probably know some people who seem to just have a knack for clear speech. But it’s not just innate talent. You can learn to sound clear too, if you put in the time and effort.

So practice correct pronunciation. Try to enunciate clearly, even when it doesn’t feel natural for your mouth to make certain shapes or sounds. It gets easier with practice. But if you mumble, or don’t make the effort to try to produce the right sounds and intonation, then it doesn’t matter what you say, because people won’t be able to understand you.

Now how about that summary? I’ve covered five essential skills for every ace English speaker. First, there’s the ability to present a sequence or step-by-step instructions. Next is the skill of connecting your ideas logically. Then there’s bargaining and summarizing. E infine, you need to work on your pronunciation and intonation.

Lesson Resources: Lesson Module | Quiz & Vocab | PDF Transcript

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Competenze 360 – Superiore 10 Business English Skills (1)

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Welcome back to Business English Skills 360 for today’s lesson on the business English skills everyone needs in order to be successful.

As any guru worth his weight in salt will tell you, business is all about relationships. That means connecting with new people, and maintaining good relations with people in your existing network. And one of the ways we do this is through small talk.

We call it small talk because it’s not about big important business topics. It’s about things like the weekend, the weather, sports, or family. Making small talk in English allows us to connect with people, find out more about them, and set a mood. This kind of conversation involves a back and forth of simple comments, questions, and answers. You need to show interest in the other person, but also reveal a bit about yourself. And it’s important to stick to topics that are common to both people.

Once you’ve broken the ice with small talk, then you can move on to bigger topics. And that’s where you bring in the skill of expressing opinions in English. Exactly how you do that depends on the situation. If you’re in a meeting and want to add your perspective, you might just introduce it with an expression like the way I see things or as far as I’m concerned.

But if you’re making a suggestion or pitching an idea, there are a couple of ways to go about it. You might do it carefully with words like perhaps or maybe or we could. Or, if you want to state something more confidently, you can use stronger words like have to or should. The important thing here is that you assess the situation and adapt your language accordingly.

Dopotutto, English conversation isn’t just about speaking; it’s also about listening, and that leads me to asking questions. I don’t just mean yes or no questions. I mean substantive questions that show that you’re listening and engaged. This also includes discerning and sincere questions about people’s ideas. This is a big part of being an active listener, which means listening to understand, not just listening to respond.

Ovviamente, being a good listener doesn’t mean being a yes-man. Participating in a meeting or negotiations in English requires the ability to reject ideas. And that’s not as simple as saying no or I disagree. Most situations require a more nuanced or careful approach.

But be careful with this kind of softening language. If you’re in a position to say no or reject something, be clear about it. You can still be diplomatic without waffling. To do that, you can comment on the positive aspects of the idea, or the intention behind them, before saying no.

Rejecting ideas effectively is one aspect of being decisive and getting results. And that brings me to one last skill I want to mention today: getting people to take action. You’ve probably been in an English meeting where there was a lot of great discussion, but no real action points. So you need to learn how to delegate effectively.

Alright, so we’ve looked at five essential business English skills. Let’s do a quick recap: you need to know how to make small talk, express opinions, and ask good questions. At the same time, you need to be able to reject ideas and get action from people.

Lesson Resources: Lesson Module | Quiz & Vocab | PDF Transcript

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Competenze 360 – Livelli di formalità in inglese (Part 2)

Competenze 360 - Livelli di formalità in inglese (2)

Bentornato a Business English Skills 360 per la lezione di oggi sui diversi livelli di formalità in inglese parlato.

Pensa a come parli nella tua prima lingua. Parli ai tuoi colleghi allo stesso modo di tua moglie?? O lo stesso per i tuoi amici come il tuo capo? Ovviamente no. Persone diverse, e situazioni diverse, significano diversi livelli di formalità.

Possiamo pensare a quattro diversi livelli di formalità nell’inglese parlato. First, è l'inglese “formale”.. Questo è ciò che potresti usare quando tieni una presentazione o un discorso pubblico. Il prossimo è ciò che chiamiamo “consultivo”.," che è fondamentalmente una conversazione professionale come parlare con i tuoi colleghi in una riunione. Poi c'è il “casual”.,” che è lo stile che usi quando parli con i tuoi amici. E infine, c'è un linguaggio "intimo"., che viene utilizzato con il coniuge o i familiari.

Ma cosa succede se non sei sicuro se la situazione richiede un linguaggio formale o più informale?? BENE, in quel caso, attieniti a un linguaggio che sai essere neutro. E ricorda, il linguaggio neutro è accettabile a tutti i livelli. Si noti inoltre che esistono differenze individuali nella formalità. Persone diverse hanno stili di conversazione diversi. Alcuni tendono ad essere più formali, mentre altri sono più casual.

Lesson Resources: Lesson Module | Quiz & Vocab | PDF Transcript

Download: Podcast MP3