BEP 149 – 在多元文化团队中工作 (部分 1)

这是关于在多元文化团队中工作的商务英语播客系列的第一部分,该系列由两部分组成.

在现今世界里, 与来自不同文化的人一起工作是很常见的. 由于有效的业务取决于清晰的沟通, 考虑文化的不同方面很重要. 您的同事做生意的方式可能与您不同. 所以, 了解更多关于跨文化交流的知识可以帮助您的工作更加顺利并避免任何误解.

在这一集, 我们将讨论在多元文化团队中工作时需要考虑的一些要点. 我们将研究一般商业文化, 特定商业惯例, 正式程度, 和当地文化意识. 由于食物通常在商务场合提供, 我们会讨论这个, 也.

我们将聆听, 美国一家生物技术公司的经理. 虽然Ming来自中国, 他已在纽约总部工作多年,目前正前往巴西管理一支国际研究人员团队. 在这一集, 明正在与一位同事交谈,为他的旅行做准备, 坦尼娅, 谁在巴西生活和工作了 3 年.

听力问题:

1. Ming 对库里提巴有什么了解?
2. 坦尼娅对巴西的人际关系有何评价?
3. 明问什么荣誉称号?

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BEP 95 – 沟通: 解决冲突 (2)

这是有关解决冲突的商务英语播客课程的第二部分, 我们一直专注于解决办公室里的日常分歧. 本, 一家制造公司的新培训专家, 觉得自己做了不公平的事情 (那是, 太多了) 他所在部门的工作. 格里, 本的经理, 与他交谈以解决问题.

在第一集中, 我们研究了格里如何以非正式的方式开始讨论, 无威胁的方式, 我们观察了他如何积极倾听本的意见以赢得他的信任.

在这一集, 我们将关注 Gerry 和 Ben 如何共同提出解决方案. 尤其, 我们将重点关注他们如何陈述共同目标, 提出担忧, 并同意采取行动.

我们上次停下来的地方, 格里刚刚提出了一个问题来解决冲突: 格里想知道本建议采取什么措施来解决这种情况.

听力问题

1) 本提出什么解决方案?
2) 本认为他可以在哪些领域做出真正的贡献?
3) 本和格里同意采取什么行动?

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BEP 94 – 沟通: 解决冲突 (1)

人们并不总是相处融洽, 所以处理冲突是任何工作的一部分. 并且经常, 工作上的分歧就像在走廊里的非正式讨论一样得到解决, 就像他们在会议室一样. 所以, 在这个关于解决冲突的两部分系列中, 我们将学习有用的语言来讨论和解决分歧.

我们不会关注公司之间或组织内部的重大冲突, 而是我们所有人为了在工作中取得成功而必须处理的日常分歧.

在聆听中, Elegant是一家设计和制造卫浴洁具的公司 – 水槽, 洗手间, 等等. Ben 最近作为培训专家加入 Elegant. 当他开始的时候, 他被许诺 Elegant 会雇人来帮助他分担工作量, 但相反,他几乎所有事情仍然都是自己做. 他还被承诺有机会做一些课程设计, 但他的经理, 格里, 坚持密切监督本的所有工作. 本感觉自己比办公室里的其他人都更努力地工作: 晚上他总是最后一个离开部门. 但他并不觉得自己的努力得到认可.

当你听, 注意格里和本用来处理这种分歧的语言.

听力问题

1. 格里说他想“非正式地坐下来好好讨论一下。”
2. 你认为这是什么意思? 压力是指令人疲倦且, 也许, 令人恼火的.
3. 格里所说的“变得有点紧张”是什么意思??” What solution does Gerry propose?

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BEP 65 – 销售英语: 提问技巧 (2)

This is the second in a two-part Business English Pod lesson on questioning techniques. Last time in BEP 64 we looked at making small talk and gathering information with open questions, getting specific information with probing questions and guiding the conversation by showing interest.

This time we’ll learn several more advanced questioning techniques, including direct questions, to get information from someone who is being uncommunicative, reflective questions, to guide the conversation, and hypothetical questions, to suggest possible action. Together these techniques form a series that can be used to drill down to the information you need.

您会记得, the listening takes place in a customer needs analysis: Brad, from chemical coatings producer Forrest and Brown, is visiting his customer Andy. Andy’s company, Stratos, puts together circuit boards for use in consumer electronics.

在......的最后 部分 1 , Brad had just used a probing question to determine what exact kinds of products Andy’s company focuses on. When he discovered that Stratos was making a lot of boards for TVs, Brad decides to follow this line of questioning. As we’ll see, this is because TVs are a good match for Brad’s products.

The specific kind of TV they are talking about is an LCD TV, often referred to as a flat screen TV.

听力问题

1) LCD TVs produce a lot of heat. Why is this important to Brad’s sales pitch?
2) What are Andy’s main priorities in selecting conformal coatings to protect the circuit boards Stratos produces?
3) What are the main good points of the coating that Brad wishes to sell to Andy?

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BEP 64 – 销售英语: 提问技巧 (1)

Questions are an important part of almost every conversation. So being able to ask good questions is critical to communication. How can we make our questioning more effective and efficient? In this two-part Business English Podcast series we’ll be looking at some answers.

The communication skills we’ll be learning can be used in any situation, but we’ll be focusing in on an area where questioning techniques are particularly important: needs analysis. This refers to analyzing the needs of a customer as part of the sales process. We’ll study a series of questioning techniques that can be used todrill down to” – 那是, get to or uncoverthe information you want.

In today’s Business English listening Brad is a sales manager for Forrest and Brown, a producer of innovative industrial coatings and glues. Coating refers to a chemical that is applied to the outside of something to protect it. 例如, paint is a type of coating. Forrest and Brown producesconformal coatings”; this type of coating is used to protect printed circuit boards, or PCBs. PCBs are small flat boards covered with wiring and electronic parts. Almost all electronic devicesTVs, CD players, phoneshave them.

Today Brad is visiting Andy, who is a production manager for Stratos, an assembler of PCBs that are used in household items. We can say that Andy is Brad’sprospect” – the person he wants to sell to.

Let’s listen to how Brad asks Andy questions to analyze Stratos’ 需要.

听力问题

1) What does Brad think of the Stratos facility?
2) How long has Stratos been located in its current location?
3) What kind of devices does Stratos produce circuit boards for?

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