BEP 21 – Telefonowanie: Otwieranie połączeń i odbieranie wiadomości

A new version of this lesson is available here: BEP 21 ZA – Umiejętności telefoniczne: Rozpoczęcie połączenia

This is an intermediate level Business English Podcast on making telephone calls in English. Some of the key language phrases we cover in this episode are: identyfikacja siebie i rozmówcy, określenie celu rozmowy i pozostawienie wiadomości.

These telephone calls are about a contract between a large aircraft company and one of its suppliers, also known as a subcontractor. The contracts department from the client is calling to ask about a proposal it is expecting from the supplier for a new contract. Na otrzymanie wszystkich propozycji jest bardzo mało czasu, i jak dotąd, firma lotnicza nie otrzymała niczego od tego dostawcy.

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BEP 15 – Telefonowanie: Radzenie sobie z problemem

*Update: A new version of BEP 15 is available here. The new version includes a new recording of the explanations and greatly improved audio for the dialog and examples.

Problems, and more problems. Sometimes business seems to be all about dealing with problems. And when dealing with problems in a second language over the telephone, we need to be especially careful in our discussions, since we cannot see the reactions of the other party.

In today’s Business English Podcast we’ll listen to business people discussing a delivery problem over the phone. Następnie, we’ll review the language that is used to establish relationships, przedyskutuj problem i uzgodnij rozwiązanie.

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