BEP 21 – Telefonare: Apertura di chiamate e ricezione di messaggi

A new version of this lesson is available here: BEP 21 UN – Competenze telefoniche: Avvio di una chiamata

This is an intermediate level Business English Podcast on making telephone calls in English. Some of the key language phrases we cover in this episode are: identificare te stesso e il chiamante, affermando lo scopo della chiamata e lasciando un messaggio.

These telephone calls are about a contract between a large aircraft company and one of its suppliers, also known as a subcontractor. The contracts department from the client is calling to ask about a proposal it is expecting from the supplier for a new contract. Il tempo è molto breve per ricevere tutte le proposte, e così lontano, la compagnia aerea non ha ricevuto nulla da questo fornitore.

Follow this link for the complete telephone alphabet:
http://www.dynamoo.com/technical/nato-phonetic-alphabet.pdf

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BEP 15 – Telefonare: Gestire un problema

 

*Update: A new version of BEP 15 is available here. The new version includes a new recording of the explanations and greatly improved audio for the dialog and examples.

Problems, and more problems. Sometimes business seems to be all about dealing with problems. And when dealing with problems in a second language over the telephone, we need to be especially careful in our discussions, since we cannot see the reactions of the other party.

In today’s Business English Podcast we’ll listen to business people discussing a delivery problem over the phone. Poi, we’ll review the language that is used to establish relationships, discutere il problema e giungere ad un accordo su una soluzione.

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