BEP 21 – Telefonare: Apertura di chiamate e ricezione di messaggi

A new version of this lesson is available here: BEP 21 UN – Competenze telefoniche: Avvio di una chiamata

This is an intermediate level Business English Podcast on making telephone calls in English. Some of the key language phrases we cover in this episode are: identificare te stesso e il chiamante, affermando lo scopo della chiamata e lasciando un messaggio.

These telephone calls are about a contract between a large aircraft company and one of its suppliers, also known as a subcontractor. The contracts department from the client is calling to ask about a proposal it is expecting from the supplier for a new contract. Il tempo è molto breve per ricevere tutte le proposte, e così lontano, la compagnia aerea non ha ricevuto nulla da questo fornitore.

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11 thoughts on “BEP 21 – Telefonare: Apertura di chiamate e ricezione di messaggi”

  1. The podcast programs are great for both business English instructors and learners at appropriate levels. Thanks for this kind of global contribution to the network.
    I wonder if I could get transcripts about the podcasts.

  2. Grazie mille. After practicing my telephone language and accent, i can make many office relationships.

  3. I really learnes a lot from these Telephoning calls. How to talk with people in an Professional way, and the new thing I learned that is helpful is the Telephone alphabet.


  4. I really appreciate your help as it ´s rather useful and interesting. I wonder if we can get the tapescript of listenings. grazie in anticipo.

  5. How can we download the transcript of BEP 21 Telefonare : Opening calls and taking messages.

  6. Podcast di inglese commerciale per ESL

    PDF transcripts (Note di studio) for each podcast are linked to at the bottom of each lesson page.

  7. Can I download to i-pod BEP21 or previous contents? In the current situation, the number of programmes are limited.

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