BEP 94 ADV – Comunicazione: Risoluzione dei conflitti (Parte 1)

People do not always get along, so dealing with conflict is part of any job. And as often as not, work disagreements get resolved as much as in informal discussions in the hallway, as they do in the conference room. Così, in this two-part series on resolving conflict, we’ll be studying useful language for discussing and resolving disagreements.

We will be focusing not on major conflicts between companies or inside organizations, but rather on the everyday sort of disagreements that all of us have to deal with to be successful in our work.

BEP 65 ADV – Tecniche di interrogatorio (Parte 2)

This is the second in a two-part Business English Pod lesson on questioning techniques. Last time in BEP 64 we looked at making small talk and gathering information with open questions, getting specific information with probing questions and guiding the conversation by showing interest.

This time we’ll learn several more advanced questioning techniques, including direct questions, to get information from someone who is being uncommunicative, reflective questions, to guide the conversation, and hypothetical questions, to suggest possible action. Together these techniques form a series that can be used to drill down to the information you need.

BEP 64 ADV – Tecniche di interrogatorio (Parte 1)

Questions are an important part of almost every conversation. So being able to ask good questions is critical to communication. How can we make our questioning more effective and efficient? In this two-part Business English Podcast series we’ll be looking at some answers.

The communication skills we’ll be learning can be used in any situation, but we’ll be focusing in on an area where questioning techniques are particularly important: needs analysis. This refers to analyzing the needs of a customer as part of the sales process. We’ll study a series of questioning techniques that can be used todrill down to” – questo è, get to or uncoverthe information you want.

Notizie di affari 05 – Riunioni virtuali

How do you conduct your meetings? Face-to-face, al telefono, by videoconference or maybe even using VOIP/Skype? Bene, now there is a new way – incontri virtuali, or meetings where participants are represented by computer generated characters.

Listen to how IBM is using the virtual world of a website called Second Life as the next best thing to in person corporate meetings. After listening to the article, we’ll highlight some of the new vocabulary and provide definitions and further examples.

Trascrizione PDF: Note di studio

Notizie di affari 04 – Stile di gestione

Our Business English news story today is about the changes in management style taking place around the world.

After you listen to the story, we’ll explain some of the new English vocabulary and provide further examples of how they can be used.

Trascrizione PDF: Note di studio

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