BEP 21 – Telefonieren: Anrufe öffnen und Nachrichten entgegennehmen

A new version of this lesson is available here: BEP 21 EIN – Telefon Fähigkeiten: Anruf starten

This is an intermediate level Business English Podcast on making telephone calls in English. Some of the key language phrases we cover in this episode are: Identifizieren Sie sich und den Anrufer, Geben Sie den Zweck Ihres Anrufs an und hinterlassen Sie eine Nachricht.

These telephone calls are about a contract between a large aircraft company and one of its suppliers, also known as a subcontractor. The contracts department from the client is calling to ask about a proposal it is expecting from the supplier for a new contract. Die Zeit für den Eingang aller Vorschläge ist sehr kurz, und soweit, Das Flugzeugunternehmen hat nichts von diesem Lieferanten erhalten.

Follow this link for the complete telephone alphabet:
http://www.dynamoo.com/technical/nato-phonetic-alphabet.pdf

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BEP 15 – Telefonieren: Problem lösen

 

*Update: A new version of BEP 15 is available here. The new version includes a new recording of the explanations and greatly improved audio for the dialog and examples.

Problems, and more problems. Sometimes business seems to be all about dealing with problems. And when dealing with problems in a second language over the telephone, we need to be especially careful in our discussions, since we cannot see the reactions of the other party.

In today’s Business English Podcast we’ll listen to business people discussing a delivery problem over the phone. Dann, we’ll review the language that is used to establish relationships, Besprechen Sie das Problem und vereinbaren Sie eine Lösung.

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