BEP 124 INT – Viaggio: Check-out da un hotel

If you’ve ever checked into a hotel, there’s one more thing you’ll definitely have to do before you leave, check out of the hotel and pay the bill. Così, in this Podcast di inglese commerciale lesson we’ll be looking at some of the language you might use as you’re preparing to depart.

BEP 88 INT – Telefonare: Prenotazione di un biglietto di viaggio

Booking tickets on the phone is a basic part of business travel. In questo intermediate Business English Podcast, we will practice useful phrases and language for making travel arrangements on the telephone.

Viva is an Italian manufacturer of ladiesapparel, or clothing. Marco and Francesca, Viva employees, are on a business trip. After visiting customers in the UK, they are now heading to Las Vegas in the United States to meet with their American distributorthe company that sells their product there. Marco calls a travel agent to book tickets for them.

BEP 80 INT – Viaggio: Fare il check-in in un hotel

In questa lezione di inglese commerciale podcast, we will focus on phrases and vocabularyboth for checking in and for enquiring about hotel services whilst checking in.

Arriving at a hotel after a long, hard day of travel, you need to do one last thing before you can take a hot shower and relax in front of the TVyou need to check in. That means registering for the room by filling out any necessary forms and giving the hotel your credit card number.

BEP 79 INT – Viaggio: Fare una prenotazione di hotel

Today’s Business English Podcast lesson is on making a hotel reservation.

It’s something all of us need to do: Whether it’s for a company business trip, or for personal travelwe all need to, at some time or another, call a hotel to reserve a room. Ovviamente, making reservations is not only useful for hotels but also for all sorts of situationsconferences, restaurants, airplane travel, and any other type of event that requires us to book in advance.

That is the skill that we will be practicing in this episodemaking reservations. Lungo la strada, we’ll also be learning vocabulary for staying in hotels.

BEP 54 ADV – Assistenza clienti: Gestione dei reclami (Parte 2: Risoluzione del reclamo)

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In today’s show we’ll be looking at how to resolve the customer’s complaint.

First a quick review: In part one we learned the first three steps for calming down angry customers and dealing with their complaints: Primo, we need to acknowledge their emotions by showing empathy. Second, we should identify the background to their problem so that we can take the right steps to fix it. And third, we should listen actively to show them that we care.

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