Téléphone anglais | Anglais pour téléphoner | Pod anglais des affaires

BEP 21 – Téléphoner: Ouverture d'appels et réception de messages

Anglais des affaires, Podcast ESL, Anglais intermédiaire, Téléphone anglais / novembre 8, 2006

A new version of this lesson is available here: BEP 21 UNE – Compétences téléphoniques: Lancer un appel

This is an intermediate level Business English Podcast on making telephone calls in English. Some of the key language phrases we cover in this episode are: vous identifier et identifier l'appelant, en indiquant le but de votre appel et en laissant un message.

These telephone calls are about a contract between a large aircraft company and one of its suppliers, also known as a subcontractor. The contracts department from the client is calling to ask about a proposal it is expecting from the supplier for a new contract. Le temps est très court pour que toutes les propositions soient reçues, et jusqu'à présent, la compagnie aérienne n’a rien reçu de ce fournisseur.

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BEP 15 – Téléphoner: Gérer un problème

Avancée, Anglais des affaires, Podcast ESL, Téléphone anglais / septembre 11, 2006

*Update: A new version of BEP 15 is available here. The new version includes a new recording of the explanations and greatly improved audio for the dialog and examples.

Problems, and more problems. Sometimes business seems to be all about dealing with problems. And when dealing with problems in a second language over the telephone, we need to be especially careful in our discussions, since we cannot see the reactions of the other party.

In today’s Business English Podcast we’ll listen to business people discussing a delivery problem over the phone. alors, we’ll review the language that is used to establish relationships, discuter du problème et se mettre d'accord sur une solution.

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