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BEP 124 – Anglais de voyage: Départ d'un hôtel

A2, Anglais des affaires, Service client, Podcast ALS, Anglais intermédiaire, Voyage /

If you’ve ever checked into a hotel, there’s one more thing you’ll definitely have to do before you leave, check out of the hotel and pay the bill. Donc, in this Podcast en anglais des affaires lesson we’ll be looking at some of the language you might use as you’re preparing to depart.

A while back, dans BEP 55 et BEP 56, we were introduced to Alan Chan and Honesto Salvador, two employees of a US electronics manufacturer visiting the USA on a business trip. As part of their training they have made a trip to Boston and will also travel to a nearby plant in New Haven. We join Alan and Honesto at the hotel in Boston as they go to reception to check out and pay the bill.

Questions d'écoute

1. How does Honesto feel about breakfast at the hotel?
2. Who was responsible for the minibar charge?
3. Why does Honesto mention his club membership?
4. How will Alan and Honesto get to the airport?

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BEP 88 – Téléphoner: Réservation d'un billet de voyage

A2, Anglais des affaires, Service client, Anglais intermédiaire, Téléphone anglais, Voyage /

La réservation de billets par téléphone est un élément de base des voyages d'affaires. Dans ce Podcast anglais des affaires intermédiaire, nous pratiquerons des phrases et un langage utiles pour organiser votre voyage par téléphone.

Viva est un fabricant italien de dames’ vêtements, ou vêtements. Marco et Francesca, Employés de Viva, êtes en voyage d'affaires. Après avoir visité des clients au Royaume-Uni, ils se rendent désormais à Las Vegas aux Etats-Unis pour rencontrer leur distributeur américain – l'entreprise qui y vend son produit. Marco appelle un agent de voyages pour réserver des billets pour eux.

Questions d'écoute

1) Quand Marco veut-il partir et quand veut-il revenir? Est-ce que Francesca et lui voleront en première classe, classe affaires ou économie?
2) Marco demande-t-il à l'agent de voyage de “tenir le prix” ou le paie-t-il immédiatement?
3) Marco doit-il récupérer ses billets et ceux de Francesca au bureau de l’agent de voyages??

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BEP 80 – Anglais de voyage: Enregistrement dans un hôtel

Anglais des affaires, Service client, Podcast ALS, Anglais intermédiaire, Voyage /

Dans cette leçon de podcast d'anglais des affaires, we will focus on phrases and vocabulary – both for checking in and for enquiring about hotel services whilst checking in.

Arriving at a hotel after a long, hard day of travel, you need to do one last thing before you can take a hot shower and relax in front of the TV – you need to check in. That means registering for the room by filling out any necessary forms and giving the hotel your credit card number.

Checking in to hotels is another important part of travel, whether it’s for business or for pleasure. This episode follows on from BEP 79 Voyage: Reserving a Hotel Room, in which Sarah Johnson called to reserve a room at the Majestic Hotel in New York. Sarah has now arrived, and she is ready to begin her stay.

A l'écoute, Paul, at reception, helps Sarah register for the room. Pay attention to the language Sarah uses.

Questions d'écoute

1) When she reserved the room, Sarah asked for a dinner reservation. What is the name of the hotel’s restaurant? Which floor is it on?
2) What do guests need to bring with them to the fitness center?
3) How does Sarah pay for her room deposit?

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BEP 79 – Voyage: Faire une réservation d'hôtel

Anglais des affaires, Service client, Podcast ALS, Anglais intermédiaire, Voyage /

Today’s Business English Podcast lesson is on making a hotel reservation.

It’s something all of us need to do: Whether it’s for a company business trip, or for personal travel – we all need to, at some time or another, call a hotel to reserve a room. Bien sûr, making reservations is not only useful for hotels but also for all sorts of situations – conferences, restaurants, airplane travel, and any other type of event that requires us to book in advance.

That is the skill that we will be practicing in this episode – making reservations. Le long du chemin, we’ll also be learning vocabulary for staying in hotels.

A l'écoute, Sarah Johnson is going on vacation with her husband. She calls the reservations desk at the Majestic Hotel in New York, where a staff member, Tony, picks up the phone. Pendant que vous écoutez, pay attention to the language Sarah uses, and try to answer the following questions.

Questions d'écoute

1) What kind of room does Sarah want?
2) What extra request does Sarah have?
3) Tony makes a mistake while taking Sarah’s reservation. Qu'Est-ce que c'est?

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BEP 54 – Service client: Traitement des plaintes 2: Résoudre la plainte

Avancé, Anglais des affaires, Service client, Podcast ALS, Téléphone anglais /

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In today’s show we’ll be looking at how to resolve the customer’s complaint.

First a quick review: In part one we learned the first three steps for calming down angry customers and dealing with their complaints: Première, we need to acknowledge their emotions by showing empathy. Second, we should identify the background to their problem so that we can take the right steps to fix it. And third, we should listen actively to show them that we care.

Where we left off last time, Sandy, a service associate at the front desk of the Majestic Hotel, had just finished identifying Steve’s problem. Let’s continue listening to see how Sandy resolves the complaint.

Questions d'écoute

1) How does Sandy show that he is actively listening to Steve?
2) What does Steve need?
3) What steps does Sandy take to ensure that Steve is satisfied with the outcome of the call?

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