BEP 76 – Leistungsbeurteilung: Ziele setzen (2)

Dies ist der zweite in einem zweiteiligen Business-Englisch-Pod Unterricht an performance appraisals. In der ersten Lektion, Wir haben Feedback gegeben. In diesem ESL podcast, Wir werden das Setzen von Zielen besprechen.

Der amerikanische Dichter Carl Sandberg hat einmal gesagt, “Nichts passiert, wenn wir nicht zuerst träumen.” Dazu kommen die Worte der Zeitmanagement-Expertin Diana Scharf Hunt: “Ziele sind Träume mit Fristen.”

Um unsere Träume zu erreichen, Es ist notwendig, Ziele zu setzen. Ohne Ziele, es gibt keinen Wechsel, keine Entwicklung, Kein Erfolg. Dies gilt für eine Person genauso wie für eine Organisation. Deshalb, zusammen mit Feedback, Die Zielsetzung ist ein sehr wichtiger Teil des Bewertungsprozesses. Also in diesem Follow-up-Podcast über Job-Bewertungen, Wir konzentrieren uns während des Beurteilungsinterviews auf Strategien und Ausdrücke zur Festlegung von Zielen. Ein Großteil der Sprache, die wir in dieser Lektion lernen werden, ist auch in Meetings nützlich, in denen wir diskutieren und Ziele festlegen müssen.

Wendy und Derrick, Wendys Manager, haben bereits ihre Fortschritte besprochen und Ziele für die Bereiche Kundenzufriedenheit und Berufsausbildung festgelegt. Wie das Hören weitergeht, Sie sprechen über zwei wichtige Produktivitätsmessungen.

Achten Sie auf die Sprache, mit der Derrick das Gespräch strukturiert und mit Wendy Ziele verhandelt und vereinbart.

Fragen zum Zuhören

1) Was sind die beiden wichtigen Produktivitätsmessungen, die Derrick mit Wendy bespricht??
2) Wie fühlt sich Derrick, wenn Wendy einmalig macht? (das ist, Besondere) Lösungen für jeden Kunden?
3) Was rät Derrick Wendy, einem Kunden mitzuteilen, der nicht genügend Bandbreite gebucht hat??

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BEP 75 – Leistungsbeurteilung: Feedback geben (1)

Performance appraisalssometimes called job performance evaluations or reviewsare a powerful way to develop staff’s potential. These skills are important not just for HR (Personalwesen) professionals, but for any manager or supervisor who has responsibilities over other staff.

For performance appraisals to succeed, jedoch, it’s important that they are conducted in a structured way. In Ergänzung, it’s important that skill and diplomacy are used to handle the two main tasks of the appraisalgiving effective feedback and setting goals.

So this is the first in a two-part Business English Podcast lesson that focuses on structure, skill and diplomacy in performance appraisals. In diesem Podcast, we will deal with giving feedback. In dieser Sekunde, we will handle setting goals.

This episode focuses on giving effective feedback that creates a positive environment and builds trust. These feedback skills are useful not only in performance appraisals, but also in any situation that requires making critical comments to someone about their work.

Wendy is a new hire at ConStar’s videoconference call center. She has been working there for about 10 Monate, including training, so now it’s time for her first six-month performance review. Derrick, the manager of the operations department, will be giving Wendy her appraisal.

As avideoconference coordinatorfor ConStar, Wendy’s job requires using special equipment to set up and connect videoconferences for Fortune 500 Kunden. ConStar’s customers hold regular remote meetings among multiple locations all around the world. Wendy’s job is to make the connections between locations and to solve customer’s problems when they call into the help desk.

What kind of feedback will Derrick give Wendy? She is really smart, but she tends to get hot under the collar when she works under pressure. That means, she gets upset when she feels job stress. Sometimes she loses her temper, and her colleagues have complained about it.

Fragen zum Zuhören

1) How many meetings is Wendy handling per day at the moment?
2) What’s the main issue that Derrick wants to give Wendy feedback on?
3) What advice does Derrick give Wendy to help her correct the problem?

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Wirtschaftsnachrichten 06 – Offshoring

This Business English News podcast examines the topic of offshoring jobs. “Offshoring” means to move part of a company’s operations (usually supporting functions such as finance or HR) to another countryliterallyoff shore.Another commonly used term related to this topic isoutsourcing” – this means to use a different company to handle some supporting tasks. The key difference is that outsourcing doesn’t necessarily mean the work is done in a different country.

The topic of offshoring, or outsourcing work overseas, is certainly a popular one these days, and many people in Western Europe and North America are quite concerned that this practice will lead to less job opportunities in their countries. jedoch, our story details a report from a well know management consultancy that concludes these concerns may be exaggerated oroverblown.

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Wirtschaftsnachrichten 04 – Management Style

Our Business English news story today is about the changes in management style taking place around the world.

After you listen to the story, we’ll explain some of the new English vocabulary and provide further examples of how they can be used.

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Wirtschaftsnachrichten 01 (Transcript) – Business Communication

This is the transcript for the first of our regular Business English News podcasts. We hear how people communicate at work and the different factors that can affect how communication takes place.

We suggest that you first listen to the reading and make a note of any English words you are not familiar with. Then read a copy of the article and see if you can guess the meaning of the words by looking at how it is used. Schließlich, listen to the explanation and discussion of the vocabulary and see if you guessed correctly.

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