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Suggested lessons for Nextiva support staff covering more advanced telephone phone skills, socializing with customers, idioms and communication skills.

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WELCOME!
In this trial module, we’ll focus on Negotiation Skills. This is where you practice your Reading, Ascoltando, Vocabolario, and Comprehension skills.

HOW TO MAKE THE MOST out of the module!

1. RECEPTIVE SKILLS: See the 4 lessons below.
Take your time with the first two (the other two optional), focusing on Study Notes, Pratica online, Phrase Cast or Language Practice, Vocabulary and Mobile Quizzes. It is recommended that you go over the listening material several times. To add extra challenge you are advised not to read the transcript during the first round. Take notes and pause the tracks as you see fit.

2. PRODUCTIVE SKILLS: Extra Challenge
These Writing and Speaking Challenges need to be completed after the RECEPTIVE SKILLS Lessons and submitted in form of attachments to lusine@iclt.am for individualized assessment. While these activities are not mandatory for course completion, they can help you a lot to develop your productive skills.

UN) WRITING CHALLENGE:

The success of any work depends not only on the ability to find good ideas, but on the skills for developing, managing and presenting those ideas to others. To what extent are you an idea-generator and to which degree are you an idea-developer and presenter?

Write your ideas in form of an essay or a free composition (around 150 – 200 parole).
Use around 10 words/phrases/language points from Demo Module in your writing. Highlight the usage.

b) SPEAKING CHALLENGE:

In 2 minuti, describe an event in your life when you successfully negotiated a deal (personal, professional, academic, any context of your choice). Give details about:
What did you have to negotiate for (against)?
When/where/who with?
What made the negotiation successful for you?
Why did you choose to negotiate for this?

As you speak, record your speech and send it as an attachment together with your writing.