BEP 15 – Téléphoner: Gérer un problème

*Update: A new version of BEP 15 is available here. The new version includes a new recording of the explanations and greatly improved audio for the dialog and examples.

Problems, and more problems. Sometimes business seems to be all about dealing with problems. And when dealing with problems in a second language over the telephone, we need to be especially careful in our discussions, since we cannot see the reactions of the other party.

In today’s Business English Podcast we’ll listen to business people discussing a delivery problem over the phone. alors, we’ll review the language that is used to establish relationships, discuter du problème et se mettre d'accord sur une solution.

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Actualité économique 02 – La sensibilisation culturelle

Aujourd'hui, more than ever business success requires intercultural awareness and effective cross cultural communication skills.

Working, réunion, dealing, entertaining, negotiating and corresponding with colleagues or clients from different cultures can be full of obstacles. One wrong movement or basic misunderstanding could ruin or delay months of work.

Understanding and appreciating intercultural differences promotes clearer communication, breaks down barriers, builds trust, strengthens relationships, opens business opportunities.

Follow this link for great tips on business etiquette, customs and protocol for doing business worldwide: www.executiveplanet.com

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BEP 102 – Présentations: Lier vos idées

Cette leçon a été mise à jour – voir la leçon améliorée ici.

In this Business English podcast we look at the language of signposting.

Signposting is informing listeners about what is to be presented in a presentation, and constantly informing listeners as to where they are during that presentation. The termsignpostingcomes from signs posted on street corners, which tell travelers where they are and where they are going.

Dans la boîte de dialogue, we’ll hear the middle of a presentation about sales performance. As you, listen focus on the phrases the presenter uses to signpost the structure of his talk.

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Actualité économique 1 – Communication au travail

The first of our regular business English news podcasts for English learners looks at how people communicate at work and the different factors that can affect how communication takes place. The news story is followed by a discussion of the key English vocabulary and an explanation of the meaning of the words in the context of this article.

We suggest that you first listen to the reading and make a note of any words you are not familiar with. Lisez ensuite une copie de l'article et voyez si vous pouvez deviner le sens des mots en regardant comment ils sont utilisés.. finalement, écoutez l'explication et la discussion du vocabulaire et voyez si vous avez bien deviné. You can get a transcript of the story in the Archives ‘Transcripts’ section

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BEP 101 – Présentations: Faire votre introduction

Cette leçon a été mise à jour – voir la leçon améliorée ici.

Making a good introduction to your presentation is key to getting your audience’s attention. This Business English Podcast episode looks at the language used in making an internal presentation during a videoconference and particularly the language used to make your introduction.

This podcast is now part of the Présentation du livre électronique pour réussir published by Business English Pod. You can view the e-Book on this page: Presenting for Success ESL e-Book for workplace English training

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