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BEP 345 – Inglés de gestión: La resolución de conflictos (2)

Avanzado, Inglés de negocios, Recursos humanos, Inglés de gestión /

BEP 345 Lección - Inglés de gestión: La resolución de conflictos (2)

Bienvenido de nuevo a Business English Pod para la lección de hoy sobre resolving conflict in the workplace.

Conflict happens. There’s no way around it. But not everyone has the same attitude toward conflict. Some people run from it, or refuse to even admit it exists. Other people acknowledge it but simply hope it goes away on its own. And some people are able to approach it with confidence, dealing with it openly and honestly.

The first step in conflict resolution is for the people involved to sit down and try to work it out themselves. But that doesn’t always work, and in many cases it takes a third party to attempt to find solutions. That third party might be a peer, o colega. But mostly it’s a manager or leader. De hecho, helping mediate conflict between people is an important function of a manager.

Effective mediation is a tricky business. You need to help people have the open and honest conversations that they might not be able to have on their own. Part of that involves ensuring each person has their turn to speak. One of your aims, por supuesto, is common understanding, so you may need to encourage empathy and confirm understanding at different steps along the way.

As a conflict mediator, your ultimate aim it to find a solution. Para hacer eso, you’ll want to have people agree on a common goal. You may also ask them to focus on positive actions, rather than negative ones. Positive actions are more solution-focused.

En el diálogo de hoy, we’ll continue hearing about a conflict between Trevor and Andrew, two retail managers in the same company. Trevor has tried talking with Andrew about their personal conflict, but they haven’t been able to reach a clear solution. So their boss Ann has stepped in as a third-party to help resolve the conflict.

Preguntas de escucha

1. What does Ann do when Trevor interrupts Andrew at the start of the dialog?
2. After Andrew explains his side of the story, what does Ann ask Trevor?
3. What is the common goal for the solution Ann proposes?

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BEP 344 – Inglés de gestión: La resolución de conflictos (1)

Avanzado, Inglés de negocios, Recursos humanos, Inglés de gestión /

Business English Lesson BEP 344 - Inglés de gestión: La resolución de conflictos (1)

Welcome back to Business English Pod for today’s lesson on how to resolve conflict.

Just say the word “conflict” and people usually get uncomfortable. Most people want to avoid conflict at all costs. But conflict in the workplace is unavoidable. De hecho, it’s a natural result of people working in groups. And in a healthy organization, conflict can actually be constructive. It can lead to personal and professional growth, as well as new ideas and ways of working.

But those positive results of conflict can only be realized if people are willing to face conflict directly and honestly. If people ignore conflict, or refuse to face it, then bad things can happen. Unresolved conflict leads to toxicity and poisoned relationships or teams. Given enough time, it can destroy a company.

So if you experience conflict with someone at work, what can you do? Bien, the first step involves trying to work things out one-on-one. You need to talk, privately and openly. And when you do, it’s important to focus on the impact of the other person’s behavior and to try to identify the root cause of the problem. Al mismo tiempo, you should consider the other sides views and ask them about their perceptions, rather than just focusing on yours. Stick to the facts as you try to resist arguing, and always look for possible solutions.

En el diálogo de hoy, we’ll hear a retail manager named Trevor try to resolve a conflict he’s having with Andrew, a manager at another store in the same company. Trevor is trying to calmly deal with the situation and find a way to improve their working relationship.

Preguntas de escucha

1. What does Trevor say he felt as a result of Andrew’s behavior?
2. How does Trevor respond when Andrew gives him examples of employees that have changed workplaces?
3. What solution does Trevor propose?

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BEP 336 – Inglés para discutir la gestión del cambio (2)

Inglés de negocios, Vocabulario de inglés de negocios, Colocaciones en inglés, Inglés de gestión /

BEP 336 - Colocaciones de inglés de negocios para discutir la gestión del cambio (2)

Bienvenido de nuevo a Business English Pod para la lección de hoy sobre Colocaciones inglesas utilizado para discutir la gestión del cambio.

En el siglo XXI, el ritmo del cambio es muy rápido. Y las empresas tienen que luchar para mantenerse al día, adaptarse a los cambios tanto en el mundo como en la economía. En salas de reuniones de todo el mundo, la gente está debatiendo cuestiones de cambio. ¿Cómo atraemos y retenemos a los millennials?? ¿Cómo hacemos un buen uso de los medios emergentes?? ¿Cómo nos volvemos más eficientes?? ¿Cómo podemos subcontratar? La lista de preguntas sigue y sigue.

En la lección de hoy, escucharemos una reunión en una empresa que ha experimentado un gran crecimiento. Pero con el éxito vienen los dolores de crecimiento. Están hablando de reestructurar su empresa., y tratando de averiguar exactamente cómo hacerlo.

Durante su discusión, you’ll hear many English expressions that we call “collocations.” Una colocación es una combinación natural de palabras.. Por ejemplo, you’ll hear people talking about making a “smooth transition.” We don’t say “soft” transition or “clean” transition. Native English speakers always say “smooth transition” because that’s what they grew up hearing, so now it’s a natural collocation.

Incluso si no creciste con el inglés, puedes aprender estas expresiones naturales. Mediante el estudio colocaciones en inglés de negocios, mejorarás tu vocabulario y sonarás más fluido. Mientras escuchas el diálogo, intente seleccionar algunas de estas colocaciones y las discutiremos más adelante en el informe.

En el diálogo, escucharemos a Lauren, finlandés, y Jake. Están tratando de determinar cómo llevar la empresa que fundaron al siguiente nivel.. En particular, están hablando sobre cómo involucrar a los empleados de la empresa en sus discusiones sobre el cambio.

Preguntas de escucha

1. Según Finn, ¿Qué necesitan mostrar a los empleados en lugar de simplemente decirles??
2. Además de hablar con los empleados, ¿Qué cree Lauren que necesitarán evaluar??
3. What does Jake say they will do during the “discussion phase” of the process?

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BEP 335 – Inglés para discutir la gestión del cambio (1)

Inglés de negocios, Vocabulario de inglés de negocios, Colocaciones en inglés, Inglés de gestión /

BEP 335 - English Collocations for Discussing Change Management (1)

Bienvenido de nuevo a Business English Pod para la lección de hoy sobre Colocaciones inglesas for discussing change management.

El cambio es una constante.. Nowhere is this more true than in business. Just look at the list of Fortune 500 companies from 50 hace años que. You might be surprised by how many of those well-known companies are now gone. So what’s the difference between a company that survives and one that dies? A lot of it is about how they manage change.

En esta lección, we’ll listen to a meeting featuring three colleagues who are trying to figure out how to restructure their company. Durante la discusión, you’ll hear lots of useful expressions that we call “collocations.” And what is a collocation? Bien, it’s just a group of words that go together naturally. You heard me use the expression “restructure a company.” That’s a collocation. The words go together as one expression.

Native speakers learn collocations naturally. They simply repeat expressions that they’ve heard hundreds of times. If English is your second language, sin embargo, it might not come so automatically. Pero, by studying collocations, you can improve your vocabulary and sound more fluent at the same time. Mientras escuchas la conversación de hoy, intenta elegir algunos de estos colocaciones en inglés de negocios y los discutiremos más adelante en el informe.

En el diálogo, we’ll hear Jake, finlandés, and Lauren. The company they founded has grown, and now they need to carefully manage the transition to a larger company.

Preguntas de escucha

1. What does Finn think is required to manage change in their company?
2. What does Lauren say is the first step in change management?
3. What does Jake believe is driving change in the company?

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BEP 303 – Viaje de negocios 6: Discutir el cambio estratégico

Inglés de negocios, Inglés para reuniones, Inglés de gestión /

BEP-303-Business-English-Lesson-Discussing-Strategy-Change

Bienvenido de nuevo a Pod de inglés de negocios for today’s lesson on discussing strategic change.

The world of business and the economy are constantly changing. And businesses need to respond with their own changes, or risk getting left behind. But change can be difficult both for people and for organizations. As a leader of people in a changing organization, you might face resistance. So you need to be able to manage change well. And that often involves effective discussions with others in the company about strategic change.

Por supuesto, change is easier when the general feeling in a company is positive. And that’s why you might need to gauge morale when you’re talking with others. That will help you figure out how to manage the change. But managing change doesn’t mean promising that it will be easy. En lugar, you should carefully warn others about possible difficulties.

Another thing you should do is to be clear about messaging. Change is a lot easier if everyone has the same idea about what’s happening and why. It’s also a lot easier if you can show the benefits of the changes. And that’s why you should talk about change as an opportunity that can help the company, and its people. If you can successfully show people that change is an opportunity, then you should get a positive response when you ask people whether they’re committed to the changes at hand.

En el diálogo de hoy, we’ll hear Cam and David, who work for an American clothing company called Boston Vintage. David is the manager of the company’s Shanghai office. Cam is a production manager who is visiting China to meet with the company’s staff and look at new production facilities. In an earlier conversation, Cam told David that the company has made the strategic decision to focus on Southeast Asia rather than China.

Preguntas de escucha

1. How does Cam gauge morale, or ask about the overall feeling among staff?
2. What is the basic explanation for the change that Cam wants David to communicate?
3. According to Cam, why is this change an opportunity for David?

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