This is the first in a two-part Business English Podcast lesson on softening negative replies – saying “No” politely.
“No” is one of the strongest words in any language. Because it carries so much force, “No” is hard to say politely. Yet giving a negative reply, disagreeing or refusing a request are all things we have to do on a daily basis. So it’s important to learn how to say “No” in a way that enables you to maintain good relationships. In many cases this requires you to take a softer and more indirect approach. So today we’ll work on ways to soften negative replies in a variety of everyday situations.
In the dialog we meet up again with Nicholas Fisher, the European sales director for Harper-Tolland from BEP 35 y 36. He is flying into Kiev to support local sales staff by meeting with a large potential customer, Avitek. This is a Ukrainian company that manufactures cargo and firefighting aircraft. In our dialog, Nick is being met at the airport by Harper-Tolland’s sales manager in the Ukraine, Oksana Ivanchuk.
1) Has Nick been to the Ukraine before?
2) What day of the week is it?