Questions are an important part of almost every conversation. So being able to ask good questions is critical to communication. How can we make our questioning more effective and efficient? In this two-part Business English Podcast series weâ€™ll be looking at some answers.
The communication skills weâ€™ll be learning can be used in any situation, but weâ€™ll be focusing in on an area where questioning techniques are particularly important: needs analysis. This refers to analyzing the needs of a customer as part of the sales process. Weâ€™ll study a series of questioning techniques that can be used to â€œdrill down toâ€ â€“ that is, get to or uncover â€“ the information you want.
Listening Quiz: BEP 64 ADV – Advanced Questioning Techniques (Part 1)
Apparently he hasnâ€™t had time yet to visit the production line, but he says the people heâ€™s met are â€œgreat.â€
About three years.
All sorts of home appliances and consumer electronics, including everything from TVs and coffee machines to ac/dc converters and power supplies.