Category Archives: Functions

BEP 66 – Hot Desking and Making Requests

In this intermediate Business English Pod lesson, we’ll be continuing our series on Business Travel. We’re following Honesto, an Ambient Telecommunications employee from Manila, on a training trip to head office in Michigan, USA. The main language focus of the lesson is on making polite requests. Along the way, we’ll also look at some different ways to express likes and dislikes.

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Study Notes

Phrases & Practice
BEP 66 INT Making Requests – Quiz

BEP 66 INT Making Requests – Gap-fill

BEP 66 INT Making Requests – Transcript & Vocabulary

BEP 66 INT Making Requests – Language 1

BEP 66 INT Making Requests – Language 2

BEP 66 INT Making Requests – Vocabulary Flashcards


BEP 66 INT – Travel: Hot Desking and Making Requests

1) What kind of expressions do Honesto and Megan use to make polite requests?

2) What type of training is Honesto taking part in?

3) Where is Megan from?

BEP 65 ADV (Transcript & Exercises) – Questioning Techniques (Part 2)

This is the second in a two-part Business English Pod series on questioning techniques. Last time in BEP 64 we looked at making small talk and gathering information with open questions, getting specific information with probing questions and guiding the conversation by showing interest.

This time we’ll learn several more advanced questioning techniques, including direct questions, to get information from someone who is being uncommunicative, reflective questions, to guide the conversation, and hypothetical questions, to suggest possible action. Together these techniques form a series that can be used to drill down to the information you need.

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Study Notes

Phrases & Practice
BEP 65 ADV Questioning 2 – Quiz

BEP 65 ADV Questioning 2 – Gap-fill

BEP 65 ADV Questioning 2 – Transcript & Vocabulary

BEP 65 ADV Questioning 2 – Language 1

BEP 65 ADV Questioning 2 – Language 2

BEP 65 ADV Questioning 2 – Vocabulary Flashcards


Listening Quiz: BEP 65 ADV – Advanced Questioning Techniques (Part 2)

1) LCD TVs produce a lot of heat. Why is this important to Brad’s sales pitch?

2) What are Andy’s main priorities in selecting conformal coatings to protect the circuit boards Stratos produces?

3) What are the main good points of the coating that Brad wishes to sell to Andy?

BEP 64 ADV (Transcript & Exercises) – Questioning Techniques (Part 1)

Questions are an important part of almost every conversation. So being able to ask good questions is critical to communication. How can we make our questioning more effective and efficient? In this two-part Business English Podcast series we’ll be looking at some answers.

The communication skills we’ll be learning can be used in any situation, but we’ll be focusing in on an area where questioning techniques are particularly important: needs analysis. This refers to analyzing the needs of a customer as part of the sales process. We’ll study a series of questioning techniques that can be used to “drill down to” – that is, get to or uncover – the information you want.

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Study Notes

Phrases & Practice
BEP 64 ADV Questioning Techniques – Quiz

BEP 64 ADV Questioning Techniques – Gap-fill

BEP 64 ADV – Online Transcript & Vocabulary

BEP 64 ADV Questioning Techniques – Language 1

BEP 64 ADV Questioning Techniques – Language 2

BEP 64 ADV Questioning Techniques – Vocabulary


Listening Quiz: BEP 64 ADV – Advanced Questioning Techniques (Part 1)

1) What does Brad think of the Stratos’ facility?

2) How long has Stratos been located in its current location?

3) How long has Stratos been located in its current location?

BEP 52 INT (Transcript & Exercises) – Strategically Using Vague Language 2

In the second in our two-part Business English Pod series on using vague language, we’ll work on referring to vague numbers and learn language you can use when you don’t remember the name of someone or something. You’ll also practice some more strategic uses of vague language, such as avoiding socially inappropriate or impolite topics.

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Study Notes

Phrases & Practice
BEP 51 & 52: Vague Language – Quiz

BEP 51 & 52: Vague Language – Gap-fill


Listening Quiz: (Click a question to see the answer)

1) Why doesn’t Mike want to come to the party if Tracy is there?

2) When should Mike show up at the party?

BEP 51 INT (Transcript & Exercises) – Strategically Using Vague Language 1

Today is the first in a two-part series on using vague language. “Vague” means not clearly defined. For example, if you ask someone what time it is and they say “About 7 or so,” they are being vague. There are lots of reasons to be vague. Sometimes you need to be vague because you don’t know some information or because the information is not important. And sometimes vague language is just more polite.

In these two episodes, we’ll be looking at how to speak in a vague way, but different situations require different styles. You’ll have to use your knowledge of the culture, the people and the situation that you are dealing with to decide which style is most appropriate. Our goal is to give you the communication tools you need to succeed in different environments. In future episodes, we’ll also be looking at other styles of speaking.

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Study Notes

Phrases & Practice
BEP 51 & 52: Vague Language – Quiz

BEP 51 & 52: Vague Language – Gap-fill


Listening Quiz: (Click a question to see the answer)

1) What do you think Jen means by “ulterior motive”?

2) Is Mike a computer expert?