This is the second in a two-part Business English Pod series on questioning techniques. Last time in BEP 64 we looked at making small talk and gathering information with open questions, getting specific information with probing questions and guiding the conversation by showing interest.

This time we’ll learn several more advanced questioning techniques, including direct questions, to get information from someone who is being uncommunicative, reflective questions, to guide the conversation, and hypothetical questions, to suggest possible action. Together these techniques form a series that can be used to drill down to the information you need.

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Listening Quiz: BEP 65 ADV – Advanced Questioning Techniques (Part 2)

1) LCD TVs produce a lot of heat. Why is this important to Brad’s sales pitch?

Forrest and Brown produces a line of conformal coatings which are highly resistant to heat, but safer and more environmentally friendly to use.

2) What are Andy’s main priorities in selecting conformal coatings to protect the circuit boards Stratos produces?

Brad identifies durability as one of Andy’s main concerns. Andy also mentions environmental and worker safety.

3) What are the main good points of the coating that Brad wishes to sell to Andy?

It uses a room temperature cure, that is, it does not require the use of extra heat in the application process. Also, there is little or no outgassing, that is the creation of harmful gases during application. Thus, it is safer to use.