BEP 21 (Transcript) – Telephoning: Opening Calls and Taking Messages

This is an intermediate level Business English Podcast on making telephone calls in English. Some of the key language phrases we cover in this episode are: identifying yourself and the caller, stating the purpose of your call and leaving a message.

These telephone calls are about a contract between a large aircraft company and one of its suppliers, also known as a subcontractor. The contracts department from the client is calling to ask about a proposal it is expecting from the supplier for a new contract. Time is very short for all the proposals to be received, and so far, the aircraft company hasn’t received anything from this supplier.

Related Podcasts: BEP 22 and BEP 23
Key Language: handling enquiries and clarifcation techniques.

Follow this link for the complete telephone alphabet:

Transcript & Study Notes.