Category Archives: Telephoning

BEP 120 INT (Study Notes) – Telephoning: Checking on an Order

In this episode we’re going to look at ways to check on the progress of an order over the telephone. In particular we’ll examine the language you can use to identify yourself quickly on a direct call, asking to check on an order, letting a caller know you’re checking, explaining the status of an order, reassuring a customer by offering to check and offering to call a customer back.
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BEP 119 INT (Study Notes) – Telephoning: Making an Appointment

In this Business English Podcast, we’ll be looking at the language used to make appointments on the telephone.

The language topics we’ll cover include stating the relationship, requesting a meeting and talking about the purpose of meeting, and discussing your schedule. We’ll also examine suggesting a meeting time, politely agreeing and disagreeing, and creating goodwill.


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BEP 89 – Telephoning: Arranging a Visit

In this episode we’re going to look at useful language for handling the practical details of a business visit, such as airport pickup and restaurant or hotel booking. And we’ll also practice ways to create and maintain goodwill by demonstrating flexibility and responding politely on the phone.
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BEP 88 – Booking a Travel Ticket

Booking tickets on the phone is a basic part of business travel. In this intermediate Business English Podcast, we will practice useful phrases and language for making airplane arrangements on the telephone.
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BEP 79 – Travel: Making a Hotel Reservation

Today’s Business English Podcast lesson is on making a hotel reservation.

It’s something all of us need to do: Whether it’s for a company business trip, or for personal travel – we all need to, at some time or another, call a hotel to reserve a room. Of course, making reservations is not only useful for hotels but also for all sorts of situations – conferences, restaurants, airplane travel, and any other type of event that requires us to book in advance.

That is the skill that we will be practicing in this episode – making reservations. Along the way, we’ll also be learning vocabulary for staying in hotels.

In the listening, Sarah Johnson is going on vacation with her husband. She calls the reservations desk at the Majestic Hotel in New York, where a staff member, Tony, picks up the phone. As you listen, pay attention to the language Sarah uses, and try to answer the following questions.

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Study Notes

Phrases & Practice
BEP 79 INT – Reserving a Hotel – Quiz

BEP 79 INT – Reserving a Hotel – Gap-fill

BEP 79 INT – Reserving a Hotel – Dialog & Vocabulary

BEP 79 INT – Reserving a Hotel – Language 1

BEP 79 INT – Reserving a Hotel – Language 2

BEP 79 INT – Reserving a Hotel – Language 3

BEP 79 INT – Reserving a Hotel – Language 4

BEP 79 INT – Reserving a Hotel – Language 5

BEP 79 INT – Reserving a Hotel – Flashcards

Listening Questions: BEP 79 INT – Travel: Making a Hotel Reservation

1) What kind of room does Sarah want?

2) What extra request does Sarah have?

3) Tony makes a mistake while taking Sarah’s reservation. What is it?