In this Business English Podcast episode, we’ll study the skills and language of bargaining. This podcast is part of an ongoing series on negotiation skills.
Bargaining is the process of swapping or trading concessions – in other words, “You give me something, and I’ll give you something in return.” This is also called making offers and counter-offers. The goal is to reach a compromise – a result in which both sides benefit.
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In this episode we’re going to look at ways to check on the progress of an order over the telephone. In particular we’ll examine the language you can use to identify yourself quickly on a direct call, asking to check on an order, letting a caller know you’re checking, explaining the status of an order, reassuring a customer by offering to check and offering to call a customer back.
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In this Business English Podcast, we’ll be looking at the language used to make appointments on the telephone.
The language topics we’ll cover include stating the relationship, requesting a meeting and talking about the purpose of meeting, and discussing your schedule. We’ll also examine suggesting a meeting time, politely agreeing and disagreeing, and creating goodwill.
Following on from our two video podcasts on basic vocabulary for project management (VV 07 & VV 08), today we’re going to listen in to a briefing by Kerri, the manager of a direct marketing company, and Martina, a member of her staff. We’ll be focusing on collocations useful for describing a project and its execution.
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