In this episode weâ€™re going to look at ways to check on the progress of an order over the telephone. In particular we’ll examine the language you can use to identify yourself quickly on a direct call, asking to check on an order, letting a caller know youâ€™re checking, explaining the status of an order, reassuring a customer by offering to check and offering to call a customer back.
1) How does Catherine let Bill know she’s looking for information about his order?
Catherine says, “Just bear with me a sec while I pull that up on my screen” to let Bill know she’s searching for information on his order.
2) Where is the second part of the shipment?
We do not know the actual location of the second part of the shipment except that it is “in transit,” that is, the goods are still being transported to Bancroft’s distribution hub in Phoenix.
3) What does Catherine offer to do to avoid separate deliveries in future?
Catherine suggests to Bill that future shipments could be “consolidated”, or combined, at Foxtrots warehouse in Oklahoma before being shipped on to Bancroft’s. This will help avoid the problem of separate deliveries if orders have to be made in different locations.
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