This is the second in a two-part series on resolving conflict, in which we’ve been focusing on solving everyday disagreements in the office. Ben, a new training specialist at a manufacturing company, feels that he is doing an unfair share (that is, too much) of the work in his department. Gerry, Ben’s manager, talks with him to solve the problem.
In this episode, we’ll pay attention to how Gerry and Ben work together to come up with a solution. In particular, we’ll focus on how they state common goals, raise concerns, and agree action.
Ben suggests getting the sales team to help out with the sales trainings. Gerry agrees, and says that perhaps the IT team could participate more actively.
Ben wants to do more work in course planning, which, until now, he has been to busy to do because of his other work commitments. (Also, he feels that Gerry isnâ€™t giving him enough of a “free reign,” i.e. freedom, to do the course planning work independently.)
Gerry asks Ben to conduct a needs analysis on the IT department, and Gerry agrees to try to get the sales and IT departments to take over some of the work course administration to free Benâ€™s time up a little.