BEP 23 (Transcript) – Telephoning: Handling a Difficult Customer

In this Business English Podcast we’re going to talk how to deal with problems with the caller in a business-to-business situation. With the proper language and phrases, you can show the caller that you want to help, and reassure them that you can help solve the problem.

Related Podcasts: BEP 21 and BEP 22
Key Language: handling enquiries and clarifcation techniques.

Transcript & Study Notes.