In today’s busy business world, being comfortable with English for telephoning is very important. Whether you’re answering the phone, making sales calls, or helping customers, being comfortable handling business English telephone calls can make a big difference.

With lessons covering making and receiving business English telephone calls, leaving messages, taking orders, and handling complaints, learners can develop the telephone English necessary to communicate effectively over the phone in English. These lessons on business English telephone skills are designed for anyone needing to make business phone calls in English, such as customer service representatives, salespeople, and managers. The practical scenarios and real-world situations provided ensure success in phone calls in English.

Our English for telephoning lessons are listed below with the latest lessons first.

BEP 119c – Telephone English: Making an Appointment

BEP 89c – Telephone English: Making Arrangements

BEP 384 – Business by Phone 4: Unexpected call

BEP 383 – Business by Phone 3: Routine Check-in Meeting

925 English Lesson 36 – Ending a Phone Call

925 English Lesson 35 – Answering the Phone

BEP 312 – Business by Phone 2: Discussing Staffing Issues

BEP 311 – Business by Phone 1: Discussing Production Problems

BEP 23c – Telephone English: Getting Action

BEP 22c – Telephone English: Making Enquiries

BEP 21 B – Telephone English: Taking and Leaving a Message

BEP 21 A – Answering a Telephone Call in English

BEP 15c – Telephoning: Asking for Help

BEP 261 – Complaining on the Telephone (2)

BEP 260 – Complaining on the Telephone (1)

BEP 240 – Telephoning: Tech Support English (3)

BEP 239 – Telephoning: Tech Support English (2)

BEP 238 – Telephoning: Tech Support English (1)

BEP 228 – Telephoning: Making Sales Calls in English (2)

BEP 227 – Telephoning: Making Sales Calls in English (1)

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Welcome back to Business English Pod for today’s lesson on making an appointment over the telephone.

Despite the many options for communication, the telephone is still the fastest and easiest way to do get some things done. This is true in business as much as it is in personal life. There are many reasons to skip the back and forth of email or texting and just call someone.

One good reason is to make an appointment. It could be a business meeting, a conversation with your lawyer, a visit to a client, or a doctor’s appointment. In this case, the real business needs to happen in person. But that in-person appointment needs to be arranged and agreed on.

When we make an appointment over the phone, we often say our reason for calling before asking for a meeting. And it’s a good idea to give a clear reason for that meeting or appointment. You’ll also have to discuss existing plans and suggest times for the meeting.

In today’s dialog, we’ll hear Gordon Knight calling to make an appointment with Penny Yip. Gordon works for a pension fund, while Penny works for an investment company. Gordon met Penny at a recent conference and now wants to follow up and meet her when he is in Malaysia.

Listening Questions

1. What does Gordon tell the assistant about his reason for calling?
2. What does Gordon tell Penny about his reason for meeting?
3. What time does Penny suggest they meet?

Download: Podcast MP3>>> The post BEP 119c – Telephone English: Making an Appointment first appeared on Business English Pod :: Learn Business English Online.]]> https://www.businessenglishpod.com/2026/07/26/bep-119c-telephone-english-making-an-appointment/feed/ 0 full 14:57 https://www.businessenglishpod.com/2026/07/12/bep-89c-telephone-english-arrangements/ https://www.businessenglishpod.com/2026/07/12/bep-89c-telephone-english-arrangements/#respond Sun, 12 Jul 2026 13:08:51 +0000 https://www.businessenglishpod.com/?p=24683 Learn telephone English for making arrangements on the phone.