BEP 118 ADV (Study Notes) – Negotiations: Declining an Offer

Negotiations don’t always go according to plan. Disagreement is part of life. But to build lasting relationships, coping with failure is even more important than celebrating success. So in this show, we’ll examine a deal that does not get completed. We’ll look at making a final offer as well as expressing dissatisfaction and regret. In particular, we’ll focus on maintaining goodwill even when talks break down.

As you listen, pay attention to how Peter makes a final offer, how Maxine declines it, and how they both work to maintain goodwill.

Listening Questions:

1) What are Maxine’s reasons for staying firm on price?

2) What does Peter say to justify not being able to pay more?

3) How does Maxine leave open the possibility for future cooperation?

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