BEP 15 – Telephoning: Handling a Problem

Problems, and more problems. Sometimes business seems to be all about dealing with problems. And when dealing with problems in a second language over the telephone, we need to be especially careful in our discussions, since we cannot see the reactions of the other party.

In today’s Business English Podcast we’ll listen to business people discussing a delivery problem over the phone. Then, we’ll review the language that is used to establish relationships, discuss the problem and come to agreement on a solution.

Transcript & Study Notes.

2 thoughts on “BEP 15 – Telephoning: Handling a Problem

  1. Aleksandr Konakov

    There seems to be a problem with Study Notes file – it is not found on the server :(

  2. admin Post author

    Thanks for the tip Aleksandr! The link is now fixed.

    Quite a shock to listen to this podcast again. One of the ‘golden oldies’ – a bit more oldie than goldie ;)

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