BEP 93 INT: Sales: Taking an Order

In this Business English Pod episode, we’ll be focusing on the language of taking an order and discussing standard terms, such as delivery time, payment method, and so on.

The listening takes us back to the Foxtrot showroom in Las Vegas. As you’ll recall, Foxtrot is the American distributor for Viva, an Italian clothing, or Apparel, manufacturer. Bill is a buyer for a chain of department stores, who has now decided to purchase from Viva. Foxtrot representative Adrianne and her Viva partner, Mario, discuss Bill’s order with him.

Listening Questions

1) When he says, “We operate on a narrow window for deliveries,” what does Bill mean?

2) The term chargeback refers to all or part of a fee being refunded, or returned, to the buyer. For what situation is Bill quite “strict on chargebacks?”

3) When would Bill like the first delivery to be made, and why?

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MP3 free download business English podcast lessons - workplace English training dialogs, examples phrases, explanations and ESL speaking practice Podcast Sales – Taking an Order – Listening Quiz
  Sales – Taking an Order – Gap-fill Exercise
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  Sales – Taking an Order – Managing the Relationship
PDF Lesson transcripts, dialogs, useful language, example phrases, and ESL language practice exercises Study Notes Sales – Taking an Order – Explaining Terms
  Sales – Taking an Order – Summarizing an Order
MP3 business English review podcast - practice dialog, useful phrases and ESL speaking practice Teachers/Groups Sales – Taking an Order – Vocabulary Review
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