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BEP 88 –電話: 旅行チケットの予約

In this intermediate Business English lesson, we will practice useful vocabulary and language for making airplane and hotel arrangements on…

行進 8, 2008

BEP 80 – Travel English: ホテルへのチェックイン

Checking in to hotels is another important part of travel, whether it's for business or for pleasure. This episode follows…

1月 13, 2008

BEP 79 – Travel: ホテル予約

Today's Business English Podcast lesson is on making a hotel reservation.

1月 6, 2008

BEP 54 – Customer Service: 苦情の処理 2: 苦情の解決

This is the second in a two-part Business English Pod series on handling angry customers on the telephone. In today's…

六月 23, 2007

BEP 53 – Customer Service: 苦情の処理 1: 共感する

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality…

六月 19, 2007

BEP 23 –電話: 難しいお客様への対応

最近のビジネス英語ポッドキャストで (BEP 22), we looked at how to deal with technical problems when speaking on…

11月 29, 2006