Assistenza clienti

BEP 124 – Travel English: Check-out da un hotel

Learn English for travel and language for checking out of a hotel in English.

Gennaio 3, 2009

BEP 88 – Telefonare: Prenotazione di un biglietto di viaggio

In this intermediate Business English lesson, we will practice useful vocabulary and language for making airplane and hotel arrangements on…

Marzo 8, 2008

BEP 80 – Travel English: Fare il check-in in un hotel

Checking in to hotels is another important part of travel, whether it's for business or for pleasure. This episode follows…

Gennaio 13, 2008

BEP 79 – Travel: Fare una prenotazione di hotel

Today's Business English Podcast lesson is on making a hotel reservation.

Gennaio 6, 2008

BEP 54 – Customer Service: Gestione dei reclami 2: Risoluzione del reclamo

This is the second in a two-part Business English Pod series on handling angry customers on the telephone. In today's…

Giugno 23, 2007

BEP 53 – Customer Service: Gestione dei reclami 1: Enfatizzare

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality…

Giugno 19, 2007

BEP 23 – Telefonare: Gestire un cliente difficile

In un recente podcast di inglese commerciale (BEP 22), we looked at how to deal with technical problems when speaking on…

novembre 29, 2006