Service client

BEP 124 – Travel English: Départ d'un hôtel

Learn English for travel and language for checking out of a hotel in English.

Janvier 3, 2009

BEP 88 – Téléphoner: Réservation d'un billet de voyage

In this intermediate Business English lesson, we will practice useful vocabulary and language for making airplane and hotel arrangements on…

Mars 8, 2008

BEP 80 – Travel English: Enregistrement dans un hôtel

Checking in to hotels is another important part of travel, whether it's for business or for pleasure. This episode follows…

Janvier 13, 2008

BEP 79 – Travel: Faire une réservation d'hôtel

Today's Business English Podcast lesson is on making a hotel reservation.

Janvier 6, 2008

BEP 54 – Customer Service: Traitement des plaintes 2: Résoudre la plainte

This is the second in a two-part Business English Pod series on handling angry customers on the telephone. In today's…

juin 23, 2007

BEP 53 – Customer Service: Traitement des plaintes 1: Empathie

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality…

juin 19, 2007

BEP 23 – Téléphoner: Gérer un client difficile

Dans un podcast en anglais des affaires récent (BEP 22), we looked at how to deal with technical problems when speaking on…

Novembre 29, 2006