Intermediate Business English B1 | Business English Pod

BEP 119c – Telephone English: Making an Appointment

BEP — Sun, 26 Jul 2026 12:46:36 +0000

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Welcome back to Business English Pod for today’s lesson on making an appointment over the telephone.

Despite the many options for communication, the telephone is still the fastest and easiest way to do get some things done. This is true in business as much as it is in personal life. There are many reasons to skip the back and forth of email or texting and just call someone.

One good reason is to make an appointment. It could be a business meeting, a conversation with your lawyer, a visit to a client, or a doctor’s appointment. In this case, the real business needs to happen in person. But that in-person appointment needs to be arranged and agreed on.

When we make an appointment over the phone, we often say our reason for calling before asking for a meeting. And it’s a good idea to give a clear reason for that meeting or appointment. You’ll also have to discuss existing plans and suggest times for the meeting.

In today’s dialog, we’ll hear Gordon Knight calling to make an appointment with Penny Yip. Gordon works for a pension fund, while Penny works for an investment company. Gordon met Penny at a recent conference and now wants to follow up and meet her when he is in Malaysia.

Listening Questions

1. What does Gordon tell the assistant about his reason for calling?
2. What does Gordon tell Penny about his reason for meeting?
3. What time does Penny suggest they meet?

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BEP 89c – Telephone English: Making Arrangements

BEP — Sun, 12 Jul 2026 13:08:51 +0000

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Welcome back to Business English Pod for today’s lesson on making arrangements on the telephone.

Communication can be hard enough with a person who’s right in front of you. It gets even harder when you’re on the telephone and you can’t see the person. And if it’s all in a language other than your native language, well let’s just say things aren’t easy!

When talking on the telephone, clarity is critical. You can see how important it is to be clear when you make arrangements. If you’re talking about times and places and making plans, confusion could lead to missed appointments, missed flights, or missed opportunities.

Some skills are useful in all phone conversations, like asking if someone is busy when you call them. Other skills are especially useful for making arrangements, like interrupting someone to confirm information and asking about preferences. You might also have to reassure people and show flexibility when making arrangements.

In today’s dialog, we’ll join a telephone conversation between Marco and Adriana. Marco works for an Italian fashion company called Viva. Adriana works for Foxtrot, Viva’s distributor in the U.S. Marco is calling to make arrangements for a visit to the U.S. for an expo, or trade show.

Listening Questions

1. What does Marco ask Adriana before he begins discussing their travel arrangements?
2. When Marco begins telling Adriana about his flight plans, how does she interrupt him?
3. How does Marco respond to Adriana’s question about the kind of food they want to eat?

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BEP 116c – Charts and Trends 3: Analyzing Trends

BEP — Sun, 15 Mar 2026 17:15:10 +0000

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Welcome back to Business English Pod for today’s lesson on analyzing trends during a presentation in English.

Business is a game of numbers. And whether you’re in marketing, finance, sales, or operations, you have different metrics that tell you whether you’re successful. Read any business report, and you’ll see these metrics presented in charts and graphs.

But charts and graphs aren’t enough on their own. Sure, you can use them to present a snapshot of the current state. And you can show how different numbers have gone up or down relative to other numbers. But so what? The numbers are only useful if we can analyze them, learn from them, and make better decisions with them.

When you analyze trends in a presentation, it’s a good idea to clearly state your approach from the beginning. Then you can do things like describe the rate of change and speculate about future developments. You might also make specific predictions about what will happen and raise people’s awareness of possible future trends.

In today’s dialog, we’ll rejoin a presentation at a mobile company called Ambient. A director named Pat has been presenting results for sales and market share. Now Pat is digging deeper and analyzing the company’s performance on one key metric: revenue per unit, or RPU.

Listening Questions

1. What is Pat going to compare in his approach to analyzing trends?
2. What does Pat predict about his company’s “RPU” in the future?
3. What possible future trend does Pat warn about at the end of the dialog?

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BEP 115c – Charts and Trends 2: Describing Trends

BEP — Sun, 01 Mar 2026 16:19:27 +0000

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Welcome back to Business English Pod for today’s lesson on describing trends during a presentation in English.

Every great presentation has two things: good content and skilled delivery. These aren’t separate features. The content becomes good through skilled delivery. And skilled delivery means bringing the content alive, rather than just reading from a slide deck.

This marriage of content and delivery is especially important with charts and graphs. Many people know that visuals can enhance a presentation. But we’ve all had the experience of seeing a graph that’s so confusing that we come away feeling we know less, not more. So as a good presenter, you need to tell the graph’s story.

A graph’s story is all about change. Or lack of change. When we are presenting a graph, it’s always good to begin by introducing the theme, so people know what they’re looking at. Then we can bring people’s attention to specific parts of the graph. And we might describe how things are decreasing, staying the same, or increasing.

In today’s dialog, we’ll rejoin a presentation from Pat, a director with a mobile phone company called Ambient. Pat is giving a presentation to his sales team about market share. He’s talking about their own company as well as the competition, describing the trends in market share.

Listening Questions

1. What does Pat say is the theme of the chart that he’s showing?
2. Which company’s market share decreased in 2007?
3. What does Pat say about the market share of all the smaller competitors in recent quarters?

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BEP 103c – English Presentations Charts and Trends 1: Visuals

BEP — Sun, 01 Feb 2026 16:39:35 +0000

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Welcome back to Business English Pod for today’s lesson on using visuals and describing charts and trends in an English presentation.

We’ve all sat through boring presentations, with PowerPoints that are just slide after slide of too much text. If all you’re doing is reading off your slides, then why do a presentation at all? And if your audience falls asleep, then you’ve effectively communicated nothing.

If you really want to grab people’s attention, you use visuals. That could mean not just pictures, but graphs and charts. There’s no better way to represent data than with graphs. But the graph doesn’t do all the work for you. You still need to give it life and make it a seamless part of your overall presentation.

The first thing you might do is introduce the point you want to make, before you use the visual. And remember that your audience might have some understanding of the topic already, so you should acknowledge that. And you can make it dramatic by using foreshadowing and highlighting important points. And just like in any presentation, it’s good to use clear transitions between points and slides.

In today’s dialog, we’ll hear a presentation from Pat, a director with a cell, or mobile phone manufacturer called Ambient. He’s presenting to the company’s sales team about how they’ve regained market share after a rough couple of years. We will hear how Pat uses visuals to enhance his presentation.

Listening Questions

1. At the start of his presentation, what does Pat say they will focus on?
2. When talking about the company called Sirus, what does Pat “draw people’s attention” to?
3. What does Pat say to transition to showing information about Ambient?

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Download: Podcast MP3>>> The post BEP 103c – English Presentations Charts and Trends 1: Visuals first appeared on Business English Pod :: Learn Business English Online.