Customer Service

BEP 124 – Travel English: Checking Out of a Hotel

Learn English for travel and language for checking out of a hotel in English.

January 3, 2009

BEP 88 – Telephoning: Booking a Travel Ticket

In this intermediate Business English lesson, we will practice useful vocabulary and language for making airplane and hotel arrangements on…

March 8, 2008

BEP 80 – Travel English: Checking In to a Hotel

Checking in to hotels is another important part of travel, whether it's for business or for pleasure. This episode follows…

January 13, 2008

BEP 79 – Travel: Making a Hotel Reservation

Today's Business English Podcast lesson is on making a hotel reservation.

January 6, 2008

BEP 54 – Customer Service: Handling Complaints 2: Resolving the Complaint

This is the second in a two-part Business English Pod series on handling angry customers on the telephone. In today's…

June 23, 2007

BEP 53 – Customer Service: Handling Complaints 1: Empathizing

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality…

June 19, 2007

BEP 23 – Telephoning: Handling a Difficult Customer

In a recent Business English Podcast (BEP 22), we looked at how to deal with technical problems when speaking on…

November 29, 2006