Customer Service

Skills 360 – Telephone English Tips (Part 2)

Tips for successfully communicating in English on the Telephone.

June 26, 2011

BEP 69 B – Telephoning: Taking a Message

Learn how to take a message on the telephone in English.

November 21, 2010

BEP 162 – Dealing with Customers on the Phone 2

Learn Business English for handling customer enquiries on the phone.

May 22, 2010

BEP 157 – Dealing with an Angry Caller (Part 1)

Learn how to deal with an angry caller over the phone in English.

April 11, 2010

BEP 140 – Dealing with Problems over the Phone

Learn Business English for discussing problems on the phone.

August 29, 2009