Atendimento ao Cliente

BEP 124 – Travel English: Check-out de um hotel

Learn English for travel and language for checking out of a hotel in English.

Janeiro 3, 2009

BEP 88 - Telefonando: Reserva de um bilhete de viagem

In this intermediate Business English lesson, we will practice useful vocabulary and language for making airplane and hotel arrangements on…

Marchar 8, 2008

BEP 80 – Travel English: Check-in em um hotel

Checking in to hotels is another important part of travel, whether it's for business or for pleasure. This episode follows…

Janeiro 13, 2008

BEP 79 – Travel: Fazendo uma reserva de hotel

Today's Business English Podcast lesson is on making a hotel reservation.

Janeiro 6, 2008

BEP 54 – Customer Service: Lidar com queixas 2: Resolução da reclamação

This is the second in a two-part Business English Pod series on handling angry customers on the telephone. In today's…

Junho 23, 2007

BEP 53 – Customer Service: Lidar com queixas 1: Empatia

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality…

Junho 19, 2007

BEP 23 - Telefonando: Lidando com um cliente difícil

Em um recente podcast em inglês para negócios (BEP 22), we looked at how to deal with technical problems when speaking on…

novembro 29, 2006