Obsługa klienta

BEP 124 – Travel English: Wymeldowywanie się z hotelu

Learn English for travel and language for checking out of a hotel in English.

Styczeń 3, 2009

BEP 88 – Telefonowanie: Rezerwacja biletu podróżnego

In this intermediate Business English lesson, we will practice useful vocabulary and language for making airplane and hotel arrangements on…

Marsz 8, 2008

BEP 80 – Travel English: Meldowanie się w hotelu

Checking in to hotels is another important part of travel, whether it's for business or for pleasure. This episode follows…

Styczeń 13, 2008

BEP 79 – Travel: Dokonywanie rezerwacji hotelu

Today's Business English Podcast lesson is on making a hotel reservation.

Styczeń 6, 2008

BEP 54 – Customer Service: Rozpatrywanie skarg 2: Rozpatrywanie skargi

This is the second in a two-part Business English Pod series on handling angry customers on the telephone. In today's…

Czerwiec 23, 2007

BEP 53 – Customer Service: Rozpatrywanie skarg 1: Empatyczny

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality…

Czerwiec 19, 2007

BEP 23 – Telefonowanie: Obsługa trudnego klienta

W ostatnim podcastie Business English (BEP 22), we looked at how to deal with technical problems when speaking on…

Listopad 29, 2006