{"id":82,"date":"2006-11-29T19:33:54","date_gmt":"2006-11-29T11:33:54","guid":{"rendered":"http:\/\/www.businessenglishpod.com\/learningcenter2\/2006\/11\/29\/bep-23-telephoning-handling-a-difficult-customer\/"},"modified":"2007-11-18T19:43:19","modified_gmt":"2007-11-18T11:43:19","slug":"bep-23-telephoning-handling-a-difficult-customer","status":"publish","type":"post","link":"https:\/\/www.businessenglishpod.com\/learningcenter2\/2006\/11\/29\/bep-23-telephoning-handling-a-difficult-customer\/","title":{"rendered":"BEP 23 (Transcript) – Telephoning: Handling a Difficult Customer"},"content":{"rendered":"
In this Business English Podcast we’re going to talk how to deal with problems with the caller in a business-to-business situation. With the proper language and phrases, you can show the caller that you want to help, and reassure them that you can help solve the problem.<\/p>\n
Related Podcasts: BEP 21 <\/a> and BEP 22 <\/a><\/b>
\nKey Language: handling enquiries and clarifcation techniques.<\/p>\n