{"id":82,"date":"2006-11-29T19:33:54","date_gmt":"2006-11-29T11:33:54","guid":{"rendered":"http:\/\/www.businessenglishpod.com\/learningcenter2\/2006\/11\/29\/bep-23-telephoning-handling-a-difficult-customer\/"},"modified":"2007-11-18T19:43:19","modified_gmt":"2007-11-18T11:43:19","slug":"bep-23-telephoning-handling-a-difficult-customer","status":"publish","type":"post","link":"https:\/\/www.businessenglishpod.com\/learningcenter2\/2006\/11\/29\/bep-23-telephoning-handling-a-difficult-customer\/","title":{"rendered":"BEP 23 (Transcript) &#8211; Telephoning: Handling a Difficult Customer"},"content":{"rendered":"<p>In this Business English Podcast we&#8217;re going to talk how to deal with problems with the caller in a business-to-business situation. With the proper language and phrases, you can show the caller that you want to help, and reassure them that you can help solve the problem.<\/p>\n<p>Related Podcasts: <b><a href=\"http:\/\/www.businessenglishpod.com\/2006\/11\/08\/bep-21-telephoning-opening-calls-and-taking-messages\/\">BEP 21 <\/a> and <a href=\"http:\/\/www.businessenglishpod.com\/2006\/11\/13\/bep-22-telephoning-handling-enquiries-and-technical-problems\/\">BEP 22 <\/a><\/b><br \/>\nKey Language: handling enquiries and clarifcation techniques.<\/p>\n<p><b><a href=\"http:\/\/www.businessenglishpod.com\/learningcenter\/StudyNotes\/BEP023SN-Telephoning3.pdf\">Transcript &#038; Study Notes.<\/a><\/b><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this Business English Podcast we&#8217;re going to talk how to deal with problems with the caller in a business-to-business situation. With the proper language and phrases, you can show the caller that you want to help, and reassure them that you can help solve the problem. Related Podcasts: BEP 21 and BEP 22 Key [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[23,10,13],"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/posts\/82"}],"collection":[{"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/comments?post=82"}],"version-history":[{"count":0,"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/posts\/82\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/media?parent=82"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/categories?post=82"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/tags?post=82"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}