{"id":73,"date":"2006-09-11T17:59:57","date_gmt":"2006-09-11T09:59:57","guid":{"rendered":"http:\/\/www.businessenglishpod.com\/learningcenter2\/2006\/09\/11\/bep-15-telephoning-handling-a-problem\/"},"modified":"2008-07-22T18:19:57","modified_gmt":"2008-07-22T10:19:57","slug":"bep-15-telephoning-handling-a-problem","status":"publish","type":"post","link":"https:\/\/www.businessenglishpod.com\/learningcenter2\/2006\/09\/11\/bep-15-telephoning-handling-a-problem\/","title":{"rendered":"BEP 15 &#8211; Telephoning: Handling a Problem"},"content":{"rendered":"<p>Problems, and more problems.  Sometimes business seems to be all about dealing with problems.  And when dealing with problems in a second language over the telephone, we need to be especially careful in our discussions, since we cannot see the reactions of the other party.<\/p>\n<p>In today&#8217;s Business English Podcast we&#8217;ll listen to business people discussing a delivery problem over the phone.  Then, we&#8217;ll review the language that is used to establish relationships, discuss the problem and come to agreement on a solution.<\/p>\n<p><strong><a href=\"http:\/\/www.businessenglishpod.com\/learningcenter\/StudyNotes\/BEP015SN-Problems.pdf\">Transcript &amp; Study Notes.<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Problems, and more problems. Sometimes business seems to be all about dealing with problems. And when dealing with problems in a second language over the telephone, we need to be especially careful in our discussions, since we cannot see the reactions of the other party. In today&#8217;s Business English Podcast we&#8217;ll listen to business people [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[23,13],"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/posts\/73"}],"collection":[{"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/comments?post=73"}],"version-history":[{"count":0,"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/posts\/73\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/media?parent=73"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/categories?post=73"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/tags?post=73"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}