{"id":73,"date":"2006-09-11T17:59:57","date_gmt":"2006-09-11T09:59:57","guid":{"rendered":"http:\/\/www.businessenglishpod.com\/learningcenter2\/2006\/09\/11\/bep-15-telephoning-handling-a-problem\/"},"modified":"2008-07-22T18:19:57","modified_gmt":"2008-07-22T10:19:57","slug":"bep-15-telephoning-handling-a-problem","status":"publish","type":"post","link":"https:\/\/www.businessenglishpod.com\/learningcenter2\/2006\/09\/11\/bep-15-telephoning-handling-a-problem\/","title":{"rendered":"BEP 15 – Telephoning: Handling a Problem"},"content":{"rendered":"
Problems, and more problems. Sometimes business seems to be all about dealing with problems. And when dealing with problems in a second language over the telephone, we need to be especially careful in our discussions, since we cannot see the reactions of the other party.<\/p>\n
In today’s Business English Podcast we’ll listen to business people discussing a delivery problem over the phone. Then, we’ll review the language that is used to establish relationships, discuss the problem and come to agreement on a solution.<\/p>\n