{"id":65,"date":"2007-10-22T18:20:56","date_gmt":"2007-10-22T10:20:56","guid":{"rendered":"http:\/\/www.businessenglishpod.com\/learningcenter2\/2007\/10\/22\/bep-69-int-transcript-and-exercises-telephoning-leaving-a-message\/"},"modified":"2007-10-22T18:20:56","modified_gmt":"2007-10-22T10:20:56","slug":"bep-69-int-transcript-and-exercises-telephoning-leaving-a-message","status":"publish","type":"post","link":"https:\/\/www.businessenglishpod.com\/learningcenter2\/2007\/10\/22\/bep-69-int-transcript-and-exercises-telephoning-leaving-a-message\/","title":{"rendered":"BEP 69 INT (Transcript and Exercises) &#8211; Telephoning: Leaving a Message"},"content":{"rendered":"<p>People are busy. When you telephone people, they often aren&#8217;t there to take your call, so you need to leave a message. And almost everyone has to answer the telephone and take a message sometimes. Doing so professionally leaves a good impression on your customers, colleagues and boss.<\/p>\n<p>In this business English podcast lesson we will hear a bad example and a good example of taking and leaving a telephone message.<\/p>\n<p>Justin Thomas is with Trivesco, a major shipyard, or maker of ships. He is calling Sylvie Peterson at Daneline, a shipping company. Sylvie is a sales and purchase (S&#038;P) broker. A broker is a middleman or negotiator. Sylvie specializes in negotiating the purchase of &#8220;newbuildings&#8221; or newly built ships. Amy, the receptionist, answers the phone. <\/p>\n<p><strong>Key Language<\/strong>: Telephoning, Checking Back &amp; Confirming<\/p>\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" height=\"120\" width=\"100%\">\n<tr>\n<td colspan=\"2\" align=\"left\" bgcolor=\"#ffffff\" height=\"30\"><strong>Premium Members <\/strong> <a href=\"http:\/\/www.businessenglishpod.com\/aMember\/signup.php\">(Sign up)<\/a>:<\/td>\n<td bgcolor=\"#ffffff\"><strong>Online activities <\/strong><a href=\"http:\/\/www.businessenglishpod.com\/aMember\/member.php\">(Members \/ Free Trial)<\/a><\/td>\n<\/tr>\n<tr>\n<p><b><a href=\"\">Online Activities &amp; Exercises <\/a><\/b><\/p>\n<td align=\"center\" bgcolor=\"#ffffff\"><img loading=\"lazy\" decoding=\"async\" src=\"\/images\/icon_pdf2_1.gif\" height=\"53\" width=\"45\" \/><br \/>\n<strong><a href=\"http:\/\/www.businessenglishpod.com\/learningcenter\/StudyNotes\/BEP069SN-Message1.pdf\">Study Notes<\/a> <\/strong><\/td>\n<td align=\"center\" bgcolor=\"#ffffff\"><img loading=\"lazy\" decoding=\"async\" src=\"\/images\/icon_MP3_1.gif\" height=\"53\" width=\"45\" \/><br \/>\n<strong><a href=\"http:\/\/www.businessenglishpod.com\/learningcenter\/PhraseCasts\/BEP069PC.mp3\"> Phrases &amp; Practice <\/a><\/strong><\/td>\n<td bgcolor=\"#ffffff\"><a href=\"http:\/\/www.businessenglishpod.com\/learningcenter\/Exercises\/BEP69QIZ.html\">BEP 69 INT &#8211; Leaving a Message &#8211; Quiz<\/a><br \/>\n<br \/>\n<a href=\"http:\/\/www.businessenglishpod.com\/learningcenter\/Exercises\/BEP69CLZ.html\">BEP 69 INT &#8211; Leaving a Message &#8211; Gap-fill<\/a><br \/>\n<br \/>\n<a href=\"http:\/\/www.businessenglishpod.com\/learningcenter\/Exercises\/BEP69TRS.html\">BEP 69 INT &#8211; Leaving a Message &#8211; Dialog &amp; Vocabulary<\/a><br \/>\n<br \/>\n<a href=\"http:\/\/www.businessenglishpod.com\/learningcenter\/Exercises\/BEP69LAN1.html\">BEP 69 INT &#8211; Leaving a Message &#8211; Language 1<\/a><br \/>\n<br \/>\n<a href=\"http:\/\/www.businessenglishpod.com\/learningcenter\/Exercises\/BEP69LAN2.html\">BEP 69 INT &#8211; Leaving a Message &#8211; Language 2<\/a><br \/>\n<br \/>\n<a href=\"http:\/\/www.businessenglishpod.com\/learningcenter\/Exercises\/BEP69VOC.html\">BEP 69 INT &#8211; Leaving a Message &#8211; Flashcards<\/a><\/td>\n<\/tr>\n<\/table>\n<p><script> function showhide(id){ \tif (document.getElementById){ \t\tobj = document.getElementById(id); \t\tif (obj.style.display == \"none\"){ \t\t\tobj.style.display = \"\"; \t\t} else { \t\t\tobj.style.display = \"none\"; \t\t} \t} } <\/script><br \/>\n<strong><a href=\"https:\/\/www.businessenglishpod.com\/2007\/10\/21\/bep-69-int-telephoning-leaving-a-message\/\">Listening Questions: BEP 69 INT &#8211; Telephoning: Leaving a Message<\/a><\/strong><\/p>\n<p><b>Bad Example<\/b><br \/>\n<a href=\"#\" onclick=\"showhide('226'); return(false);\"> <strong>1)<\/strong>\t\tDoes Amy answer the phone professionally?  <\/a><\/p>\n<p style=\"display: none\" id=\"226\"> <font color=\"#ff0000\"> <strong>No, she just says &#8220;hello.&#8221; She doesn&#8217;t say her name or her company&#8217;s name, nor does she ask how she can help. <\/strong><\/font><\/p>\n<p><a href=\"#\" onclick=\"showhide('227'); return(false);\"><strong>2)<\/strong>\t\tIs Justin prepared? <\/a><\/p>\n<p style=\"display: none\" id=\"227\"> <font color=\"#ff0000\"><strong> No, he isn&#8217;t. He doesn&#8217;t seem to remember who he is calling, nor does he have his telephone number handy.<br \/>\n<\/strong> <\/font><\/p>\n<p><b>Good Example<\/b><br \/>\n<a href=\"#\" onclick=\"showhide('228'); return(false);\"> <strong>1)<\/strong>\t\tHow does Amy answer the phone? <\/a><\/p>\n<p style=\"display: none\" id=\"228\"> <font color=\"#ff0000\"> <strong>Answering the phone professionally has four parts: 1. Greeting; 2. Company name; 3. Answerer&#8217;s name; and 4. Offer to help. <\/strong><\/font><\/p>\n<p><a href=\"#\" onclick=\"showhide('229'); return(false);\"><strong>2)<\/strong>\t\tWhat is Mark calling about? <\/a><\/p>\n<p style=\"display: none\" id=\"229\"> <font color=\"#ff0000\"> <strong> Mark is calling to discuss the construction schedule for 2008.<\/strong> <\/font><\/p>\n<p><a href=\"#\" onclick=\"showhide('230'); return(false);\"> <strong>3)<\/strong> How does Amy make sure that she has got Mark&#8217;s correct phone number?<\/a><\/p>\n<p style=\"display: none\" id=\"230\"> <font color=\"#ff0000\"> <strong> She checks back and confirms: &#8220;So that&#8217;s?. Is that right?&#8221;<\/strong><\/font><\/p>\n","protected":false},"excerpt":{"rendered":"<p>People are busy. When you telephone people, they often aren&#8217;t there to take your call, so you need to leave a message. And almost everyone has to answer the telephone and take a message sometimes. Doing so professionally leaves a good impression on your customers, colleagues and boss. In this business English podcast lesson we [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[10,13],"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/posts\/65"}],"collection":[{"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/comments?post=65"}],"version-history":[{"count":0,"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/posts\/65\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/media?parent=65"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/categories?post=65"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/tags?post=65"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}